Erica Ortega
El Paso
Summary
Experienced in coordinating and executing special events. Expertise includes event planning, logistics coordination, and customer service. Skills include leadership, problem-solving, teamwork, and communication. Previous roles involved successfully managing multiple tasks simultaneously while ensuring client satisfaction.
Overview
13
13
years of professional experience
Work History
Special Events Staff Supervisor
The University of Texas at El Paso
El Paso
03.2012 - Current
- Managed event staff to ensure all tasks were completed on time.
- Reviewed special requests made by clients prior to beginning an event.
- Developed strategies to improve customer service processes during events.
- Managed inventory of event supplies and equipment, ensuring availability and condition for upcoming events.
- Coordinated pre-event setup and post-event breakdown.
- Identified areas needing improvement in order to increase efficiency of the event staff team.
- Tracked attendance records of the event staff team, addressing any discrepancies as needed.
- Evaluated employee performance on an ongoing basis, providing constructive feedback when necessary.
- Supervised event staff to ensure quality customer service was provided.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored staff performance and addressed issues.
- Assigned work and monitored performance of project personnel.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Create the event work plan.
Education
Bachelor of Administration - Finance
The University of Texas At El Paso
El Paso, TX12-2015
Skills
- Event coordination
- Team management
- Bilingual
- Staff training
- Problem solving
- Team leadership
- Performance evaluation
- Work planning
- Problem-solving skills
- Organizational skills
- Microsoft Word
- Responsible
- Punctual
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Special Events Staff Supervisor
The University of Texas at El Paso
03.2012 - Current
Bachelor of Administration - Finance
The University of Texas At El Paso