Erica Ortiz
Summary
To obtain a customer service position in a people-oriented company where I can put in my maximum potential to achieve corporate goals. I have over 5 years of experience in customer service, more strength and power to my strong communication and organizational skills
Overview
10
10
years of professional experience
Work History
Security Administrator/Recruiter's Assistant/Security Guard
Andy Frain Security Services
05.2023 - 09.2023
- Provided safety reports and data analysis to building managers to inform security processes.
- Completed vulnerability scans to identify at-risk systems and remediate issues.
- Outlined and maintained security patching schedule to efficiently address ongoing system issues.
- Led safety training for employees, providing best practices and techniques to use in dangerous situations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Investigated incidents and wrote reports.
- Kept team compliant with security protocols and appearance standards.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
Medical Courier
Lab Logistics/Mt Sinai Hospital
08.2019 - 12.2019
- Receive medical item and understand instructions from healthcare facility
- Ensure that medical item/s are securely stored
- Ensure that the documentation corresponds to each item
- Ensure that all documentation is credible and accurate
- Map out route to destination, considering traffic and mileage
- Ensure the punctual collection and delivery of medical items from healthcare facility
- Ensure that recipients sign delivery receipts and designations are verified
- Ensure the safety of each item delivered
- Accurately count and take inventory of medical items to be collected or delivered
- Perform all duties within HIPAA regulations
Consultant
Sprint
02.2018 - 08.2019
- Customer service
- Trainings
- Serviced customers phones
- Exceeded sales goal.
Assistant Supervisor
Duralee
12.2016 - 01.2017
- Restocking returns
- Making transactions, and keeping paperwork organized
- Helped and directed customers to Managers, involving customer issues, in a timely manner.
Manager
Metro PCS
12.2014 - 04.2015
- Assisted in the preparation of board meetings
- Maintained and filed important documents
- Coordinated correspondence with clients and managers
- Attended meetings and gave input on company projections
- Maintained system data base with client information.
- Accomplished multiple tasks within established timeframes.
Operator/Receptionist
Advanced Orthopedic
09.2013 - 11.2014
- Scheduling patients and visitors via the phone
- Book Keeping
- Helped and directed customers to Managers, involving customer issues, in a timely manner
- Performing data entry for patients with workers comp, no faults and liens.
Education
Liberal Arts
Kingsborough Community College
Brooklyn, NY2019
Diploma -
Maxwell High School
Brooklyn, NYSkills
- Customer Service
- Data Entry
- Help Desk & Tech Support
- Management
- Sales Leadership
- Multi-Tasker
- HIPAA compliance
- Team Leader
- Bookkeeping
- Networking & Wireless
- Security Awareness Training
- Regulatory Compliance
Timeline
Security Administrator/Recruiter's Assistant/Security Guard
Andy Frain Security Services
05.2023 - 09.2023
Medical Courier
Lab Logistics/Mt Sinai Hospital
08.2019 - 12.2019
Consultant
Sprint
02.2018 - 08.2019
Assistant Supervisor
Duralee
12.2016 - 01.2017
Manager
Metro PCS
12.2014 - 04.2015
Operator/Receptionist
Advanced Orthopedic
09.2013 - 11.2014
Liberal Arts
Kingsborough Community College
Diploma -
Maxwell High School
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