Erica Ortiz
Hampton,GA
Summary
Accomplished Warehouse Associate at Amazon, adept in forklift operations and teamwork, demonstrated through consistent recognition for outstanding performance. Leveraged problem-solving skills and a positive attitude to enhance operational efficiency and customer satisfaction across various roles, including delivery and construction. Proven ability to manage heavy lifting and machinery operation, contributing to safe and productive environments.
Overview
5
5
years of professional experience
Work History
Delivery Driver
NFC
03.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Warehouse Associate
Amazon
10.2022 - 03.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Operated various types of equipment such as forklifts, pallet jacks, or reach truck safely while moving products throughout the facility.
- Constantly recognized for my good work and immediately got the position as a trainer.
Waitress Supervisor
Lovejoy Wings Cafe
08.2019 - 10.2023
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Construction Worker
MTS Concrete Construction
05.2021 - 10.2022
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Operated heavy machinery efficiently such as the skid steer, mini excavator and large excavator.
- Assisted in digging, trenching and backfilling trenches and foundations.
Warehouse Worker
Walmart
10.2021 - 12.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 60 pounds.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Education
High School Diploma -
Lovejoy High School
Hampton, GA05.2022
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Heavy Lifting
- Shipping and receiving
- Forklift Operations
- Construction
- Blueprint Reading
- Decision-Making
- Problem-Solving
- Heavy Machinery Operation
Accomplishments
- Maintained consistent and on-time delivery record with 90% of all orders arriving on time or ahead of schedule.
- Supervised team of 4 staff members.
Additional Information
I've worked in extreme climates. I thrive in a fast-paced, physically demanding environment that also allows me to learn and grow.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Delivery Driver
NFC
03.2024 - Current
Warehouse Associate
Amazon
10.2022 - 03.2024
Warehouse Worker
Walmart
10.2021 - 12.2021
Construction Worker
MTS Concrete Construction
05.2021 - 10.2022
Waitress Supervisor
Lovejoy Wings Cafe
08.2019 - 10.2023
High School Diploma -
Lovejoy High School
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