Erica Padilla
San Antonio,TX
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Results-driven insurance professional skilled in training and mentoring. Known for strong attention to detail and ability to resolve client issues efficiently. Committed to fostering a knowledgeable workforce that enhances customer service and operational success.
Overview
6
6
years of professional experience
Work History
Insurance Profession
USAA
San Antonio, TX
07.2021 - Current
- Educated customers on coverage options and policy details for informed decisions.
- Collaborated with team members to streamline sales processes and improve efficiency.
- Conducted market research to stay updated on industry trends and competitor offerings.
- Trained new employees on sales techniques and company policies for consistent performance.
Insurance Service Specialist
Nationwide
San Antonio, Texas
01.2020 - 07.2021
- Assisted clients in understanding coverage terms and conditions.
- Performed calculations of premiums due from customers based on their individual coverage needs.
- Resolved billing disputes and processed payments and refunds as required.
- Processed insurance policy changes and updates accurately and efficiently.
Education
Associate of Applied Science - Kinesiology
St. Philip's College
San Antonio, TXSkills
- Policy writing
- Premium calculations
- Market research
- Sales strategies
- Compliance management
- Customer relationship management
Accomplishments
Made for Quality Award, Q3 2025
Affiliations
One By One Ministry Mentor
Timeline
Insurance Profession
USAA
07.2021 - Current
Insurance Service Specialist
Nationwide
01.2020 - 07.2021
Associate of Applied Science - Kinesiology
St. Philip's College