Erica Parker
Mount Airy,NC
Summary
Professional experienced in coordinating HR-related processes and enhancing operational workflows within organizational settings. Successfully managed payroll and benefits administration for diverse employee groups while ensuring compliance with local government regulations. Familiar with applicant tracking systems and data acquisition to support effective talent management strategies. Skillful in fostering communication between management and staff to address operational needs and implement improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Town Clerk
Town of Dobson
Dobson, North Carolina
05.2022 - Current
- Implemented a new online reservation system for Dobson Square Park. Trained coworkers on how to navigate the new system.
- Compiled data related to payroll, population growth, water/sewer rates, and other relevant information.
- Updated HR databases with employee changes in position, salary, and personal information.
- Utilized various software and tools to streamline processes and optimize performance.
- Partnered with departmental managers to ascertain hiring needs, and subsequently provide candidate recommendations.
- Managed job listings on the town's website, Facebook page, and Indeed.
- Designated point of contact for employees who have questions about benefits, or payroll.
- Prepared detailed reports on key HR metrics for senior leadership's review, facilitating informed decision-making related to human resources operations strategy adjustments.
- Managed payroll for 25 full-time employees, 6 elected officials, and 10 to 15 part-time employees.
- Utilized Microsoft programs to prepare reports, correspondence, executive summaries, agendas, and agenda packet materials.
- Helped employees register for benefits programs using online portals.
- Monitored the Customer Service email and responded to inquiries promptly. Forwarded the necessary emails to the appropriate department head.
- Audited employee benefits after open enrollment to ensure accuracy in coverage and cost.
- Oversaw confidential records management, including personnel files.
- Recorded detailed minutes for the monthly Board of Commissioners meetings, ensuring compliance with state regulations.
- Coordinated the Board's budget retreat, securing venues, catering, and other logistical needs.
- Assessed existing policies and procedures to advise on strategies for boosting work productivity.
- Assisted the town manager and finance officer with budget preparation.
- Interpreted statutes, rules, and regulations pertaining to local government operations.
- Prepared ordinances and resolutions for governing body approval.
- Conducted research on municipal matters as requested by the Town Board or staff members.
- Oversaw administrative duties for the Public Works Director, such as state report preparation, email correspondence, and constructed templates for water and sewer reporting.
- Provided support services to elected officials.
- Fostered positive relationships with department heads, elected officials, and the community.
- Organized special events sponsored by the town, such as community festivals and parades.
- Established and maintained a variety of automated and manual files and records.
- Validated official documents and oversaw the posting of official notices.
- Facilitated communication between citizens and government officials by answering questions regarding local policies and procedures.
- Procured equipment, supplies, and other materials and services for all departments.
- Developed presentations for training and informational purposes.
Utility Billing Clerk
Town of Dobson
Dobson, NC
10.2020 - 05.2022
- Completed various administrative tasks assigned by the Public Works Director.
- Processed utility bills, ensuring compliance with industry regulations, and town standards.
- Reviewed incoming meter readings to verify accuracy before entering them into the billing system.
- Provided exceptional customer service by explaining billing details and resolving any inquiries related to charges or usage.
- Reconciled cash payments with recorded transactions in the billing system.
- Identified potential water leaks by reviewing customer accounts with high usage.
- Developed and maintained an organized filing system for utility-related documents.
- Managed forms related to account setup, terminations, and payment authorizations.
- Simplified complex billing structures for customers to enhance understanding and compliance.
- Electronically deposit all checks received weekly.
Insurance Account Representative
State Farm Insurance Inc
Mount Airy, NC
03.2017 - 10.2020
- Scheduled meetings for the agent, avoiding any scheduling conflicts.
- Managed multi-line insurance accounts, including property, casualty, life, and health policies.
- Cultivated strong, long-term relationships with clients.
- Conducted thorough risk assessments for clients, identifying gaps in coverage, and providing tailored solutions.
- Explained complex insurance language to clients, ensuring clarity and understanding of their policies.
- Generated new business by networking, cold calling, and following up on leads.
- Assisted clients with filing claims and navigating the claims process.
- Maintained strong communication with clients throughout the claims process.
- Reconciled cash payments with recorded transactions in the billing system.
Sales Associate
Poppy's Designer Resale Boutique
Mount Airy, NC
12.2013 - 03.2018
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies, and addressed customer concerns.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Collaborated with team members to meet daily sales targets.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays, and other busy periods, to alleviate staffing shortages.
- Supported store management in planning and executing seasonal promotions, and sales events.
Education
Bachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UT04-2026
Associate of Science - Business Administration
Surry Community College
Dobson, NC05-2019
High School Diploma -
Surry Central High School
Dobson, NC06-2016
Skills
- Detail orientation
- Administrative support and leadership
- Multitasking capacity
- Cross-functional collaboration
- Correspondence development
- Data acquisition
- Office management
- Scheduling
Certification
- Certified Municipal Clerk (CMC) - International Institute of Municipal Clerks (IIMC) - 08/2024
- Notary Public - State of North Carolina - 06/2023-06/2028
Professional Development
- Society for Human Resources Management (SHRM)- Member
- International Institute of Municipal Clerks (IIMC)- Member
- North Carolina Association of Municipal Clerks (NCAMC)- Member
- Clerk Certification Institute - UNC Chapel Hill School of Government - 02/2023-10/2023
Relevant Coursework: Conflicts of Interest, Legal Research for Clerks, Public Notices, Managing Public Records, Resilience,Conflict Resolution, Difficult Conversations, Changing Technology.
- Introduction to Local Government Finance - UNC Chapel Hill School of Government - 08/2023
Relevant Coursework: Community & Economic Development, Finance, Accounting & Reporting, Revenue Forecasting, Cash Management & Disbursements, Internal Controls, Purchasing & Contracting, Capital Financing, Local Government Revenues, Local Government Budgeting, Local Government Finance.
- Leadership Surry County - Surry Community College - 01/2022-05/2022
Focus: Community analysis and enhancement of leadership skills.
References
References available upon request.
Timeline
Town Clerk
Town of Dobson
05.2022 - Current
Utility Billing Clerk
Town of Dobson
10.2020 - 05.2022
Insurance Account Representative
State Farm Insurance Inc
03.2017 - 10.2020
Sales Associate
Poppy's Designer Resale Boutique
12.2013 - 03.2018
Bachelor of Science - Business Administration And Management
Western Governors University
Associate of Science - Business Administration
Surry Community College
High School Diploma -
Surry Central High School