Erica Parr
Austin
Summary
Dedicated professional with strong customer service skills, ensuring satisfaction through attentive relationship building and operational efficiency. I am a newly licensed esthetician and am looking to gain work experience in the environment. I am taking continuing education classes and am working on gaining more certifications.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Banker
SouthStar Bank
Bee Cave, TX
03.2026 - Current
- Assisted customers with account inquiries and transactions.
- Supported opening new accounts and processing loan applications.
- Processed deposits, withdrawals and ACH transfers accurately.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Provided guidance on bank products and services to enhance customer satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Adapted to various banking software tools for efficient transaction processing.
- Handled routine administrative tasks to support daily operations effectively.
- Participated in training sessions to enhance product knowledge and service skills.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Lead Kennel Technician
WalkATX!
Austin, TX
09.2021 - 03.2026
- Supervised daily operations, ensuring optimal care and safety for all animals.
- Implemented health and wellness protocols, improving overall animal wellbeing standards.
- Coordinated scheduling for pet care services, maximizing resource allocation and operational flow.
- Conducted regular assessments of kennel conditions, identifying areas for improvement and maintenance needs.
- Established open lines of communication with clients regarding their animals'' progress, fostering transparency and trust.
- Addressed any behavioral issues observed promptly using positive reinforcement techniques, promoting good habits among the animals in our care.
- Developed strong relationships with clients, ultimately leading to increased customer satisfaction and retention rates.
- Evaluated the performance of kennel staff regularly, providing constructive feedback and guidance for improvement when necessary.
- Conducted regular facility maintenance checks to ensure a safe environment for both staff members and animals housed within the kennel.
- Implemented enrichment activities for animals to improve their mental stimulation and overall well-being while in our care.
- Maintained detailed records on each animal''s history, vital statistics, and medical treatments, enabling thorough tracking of individual needs and progressions.
- Reduced illness outbreaks among animals by maintaining strict sanitation standards in all kennel areas.
- Balanced inventory levels effectively by ordering necessary supplies while adhering to budget constraints imposed by management.
- Kept animals clean and free of contaminants to promote optimal health.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
Dog Daycare Attendant/Kennel Technician
Dirty Dog
Austin, TX
09.2021 - 11.2021
- Supervised daily activities for dogs, ensuring safety and well-being in a vibrant daycare environment.
- Developed engaging play routines to enhance socialization among dogs while adhering to health standards.
- Monitored dog behavior to identify signs of stress or aggression, implementing interventions as needed.
- Implemented cleaning protocols using appropriate tools to maintain sanitary conditions throughout the facility.
- Coordinated feeding schedules and monitored dietary needs, ensuring proper nutrition for all dogs in care.
- Enhanced customer satisfaction through personalized service and proactive communication regarding pet updates.
Customer Service Representative/Customer Service Cashier
Lowe's Home Improvement
Bee Cave, TX
06.2021 - 07.2021
- Assisted customers in locating products and resolving inquiries to enhance shopping experience.
- Processed transactions efficiently, ensuring accuracy and adherence to company policies.
- Collaborated with team members to maintain organized store displays and inventory levels.
- Educated customers on product features and benefits, fostering informed purchasing decisions.
- Implemented process improvements that reduced wait times during peak hours significantly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Esthetics
Avenue Five Institute
Austin,TX06.2025
High School Diploma -
Hamshire-Fannett High School
Hamshire, TX06.2020
Skills
- Relationship building
- Customer service
- Customer satisfaction
- Attention to detail
- Professional appearance
Certification
- Barbicide Certificate
- Clean Touch Certificate
- Get Started with Dermalogica Certificate
- Franchise Focus Certificate ( Dermalogica)
Timeline
Personal Banker
SouthStar Bank
03.2026 - Current
Lead Kennel Technician
WalkATX!
09.2021 - 03.2026
Dog Daycare Attendant/Kennel Technician
Dirty Dog
09.2021 - 11.2021
Customer Service Representative/Customer Service Cashier
Lowe's Home Improvement
06.2021 - 07.2021
Esthetics
Avenue Five Institute
High School Diploma -
Hamshire-Fannett High School