Erica Pegram
Phenix City,AL
Summary
Dynamic and dedicated professional with a strong work ethic, honed at Fresenius Medical Care, excelling in patient care and safety. Proven ability in multitasking and communication, ensuring high-quality service and fostering relationships. Skilled in point of sale management and conflict resolution, consistently delivering exceptional customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Chef Lee's Peking Restaurant
01.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Pest Control Technician
Allstar Pest Control
01.2025 - 03.2025
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
Icon Production Specialist
Reserves Network
04.2024 - 01.2025
- Kept production schedules on track by consistently meeting deadlines and prioritizing urgent orders when necessary.
- Delivered quality products with effective use of control procedures and good inspection skills.
Dialysis Technician
Fresenius Medical Care Holdings Inc.
10.2021 - 04.2023
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
- Performed routine quality control and safety checks on all equipment.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
Education
Certificate - Dialysis Technician
Fresenius Medical Care
Lancaster, CA01.2021
Diploma - High School
Roscommon High School
Roscommon, MI06.2000
Skills
- Point of sale management
- Order taking
- Customer service
- Team collaboration
- Time management
- Inventory management
- Food safety
- Conflict resolution
- Attention to detail
- Communication skills
- Multitasking skills
- Problem solving
- Sales techniques
- Relationship building
- Strong work ethic
- Exceptional customer service
- Cash handling
Certification
Cpr/first aid
Timeline
Server
Chef Lee's Peking Restaurant
01.2025 - Current
Pest Control Technician
Allstar Pest Control
01.2025 - 03.2025
Icon Production Specialist
Reserves Network
04.2024 - 01.2025
Dialysis Technician
Fresenius Medical Care Holdings Inc.
10.2021 - 04.2023
Certificate - Dialysis Technician
Fresenius Medical Care
Diploma - High School
Roscommon High School
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