Summary
Overview
Work History
Education
Skills
Certification
Timeline
Manager
Erica Pegram

Erica Pegram

Phenix City,AL

Summary

Dynamic and dedicated professional with a strong work ethic, honed at Fresenius Medical Care, excelling in patient care and safety. Proven ability in multitasking and communication, ensuring high-quality service and fostering relationships. Skilled in point of sale management and conflict resolution, consistently delivering exceptional customer experiences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Chef Lee's Peking Restaurant
01.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Pest Control Technician

Allstar Pest Control
01.2025 - 03.2025
  • Applied pesticides to inside and outside of structures utilizing company protocols.
  • Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
  • Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.

Icon Production Specialist

Reserves Network
04.2024 - 01.2025
  • Kept production schedules on track by consistently meeting deadlines and prioritizing urgent orders when necessary.
  • Delivered quality products with effective use of control procedures and good inspection skills.

Dialysis Technician

Fresenius Medical Care Holdings Inc.
10.2021 - 04.2023
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Set up and operated dialysis machines for patients receiving treatment for kidney failure.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Maintained a clean and safe environment through diligent adherence to infection control protocols.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Promoted health education among patients, offering guidance on dietary restrictions and self-care strategies related to kidney disease management.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
  • Performed routine quality control and safety checks on all equipment.
  • Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.

Education

Certificate - Dialysis Technician

Fresenius Medical Care
Lancaster, CA
01.2021

Diploma - High School

Roscommon High School
Roscommon, MI
06.2000

Skills

  • Point of sale management
  • Order taking
  • Customer service
  • Team collaboration
  • Time management
  • Inventory management
  • Food safety
  • Conflict resolution
  • Attention to detail
  • Communication skills
  • Multitasking skills
  • Problem solving
  • Sales techniques
  • Relationship building
  • Strong work ethic
  • Exceptional customer service
  • Cash handling

Certification

Cpr/first aid

Timeline

Server

Chef Lee's Peking Restaurant
01.2025 - Current

Pest Control Technician

Allstar Pest Control
01.2025 - 03.2025

Icon Production Specialist

Reserves Network
04.2024 - 01.2025

Dialysis Technician

Fresenius Medical Care Holdings Inc.
10.2021 - 04.2023

Certificate - Dialysis Technician

Fresenius Medical Care

Diploma - High School

Roscommon High School

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Erica Pegram