Erica Perryman
San Antonio,TX
Summary
Personable individual with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Support Clerk
San Anotnio ISD
San Antonio, TX
08.2022 - Current
- Managed multiple projects simultaneously using organizational and analytical skills.
- Coordinate text book distribution, take inventory and assist with preparation of instructional materials as needed
- Communicates with students, teachers, administrators, parents, employees, and others to answer questions, address complaints, explain information, and coordinate work flow.
- Operates office machinery, including photocopiers, scanners, telephone and voicemail systems, and computers
DPS Dispatcher
Alamo Community College District
San Antonio, Texas
10.2017 - 07.2022
- Received and responded to campus emergency calls
- Calmed upset and distressed callers in difficult or emergency situations
- Route dispatch calls to appropriate police officer
- Relayed all call information accurately and fully to officers
- Maintained and reset radio system and other equipment on a weekly basis
- Assisted officers and other responders as required
- Ensured security and confidentiality of all incident logs and equipment
Administrative Associate
Alamo Community College District
San Antonio, Texas
05.2015 - 10.2017
- Established efficient workflow process, monitored daily productivity and implemented modifications to improve overall production
- Trained employees in company and regulatory compliance regulatory compliance requirements to promote conformance
- Oversaw office inventory including lost and found property, as well as releasing said property to the appropriate party.
- Worked closely and collaborated with other Administrative Associates locally and crosssite
Registration Specialist
Alamo Community College District
San Antonio, Texas
01.2012 - 05.2015
- Assisted with reporting monitoring and general quality assurance
- Researched and resolved discrepancies in billing activities
- Ensued integrity of the billing processes
- Provided double-checking assistance for costumer billing invoices on a regular basis
- Handled and evaluated customer inquires and complaints
- Provided assistance to other related departments as required
- Helped students complete applications and navigate admission processes Delivered exceptional level of service to every student by taking the time to thoroughly explain
Education
Bachelor of Science - Accounting
Grand Canyon University
Phoenix, AZ05.2025
Skills
- Appeals Support
- Data Recording
- Administrative Support
- Office Supply Management
- Software Support
- Data Entry and 10-Key
- Records Management Software
- Office Machine Operation
- Operational Efficiency
Certification
Advanced Telecommunicator Certification - Obtained on 10/14/2021
Timeline
Operations Support Clerk
San Anotnio ISD
08.2022 - Current
DPS Dispatcher
Alamo Community College District
10.2017 - 07.2022
Administrative Associate
Alamo Community College District
05.2015 - 10.2017
Registration Specialist
Alamo Community College District
01.2012 - 05.2015
Bachelor of Science - Accounting
Grand Canyon University