Erica Petersen
Memphis,TN
Summary
Customer resolutionist for Home Depot, proficient in customer account management and fostering strong relationships, enhanced sales experience and customer satisfaction. Leveraging empathy, excellent communication, and problem-solving skills, I consistently exceeded sales targets and streamlined order processes, showcasing a commitment to excellence and team collaboration.
Overview
6
6
years of professional experience
Work History
Customer Order Specialist
Home Depot
Memphis
03.2023 - Current
- Establish effective working relationships with internal employees, vendors, shipping company contacts, and customers.
- Contact vendors to determine shipping dates and availability for specific items to notify customers.
- Collaborate with sales team to ensure seamless communication and accurate fulfillment of customer needs.
- Conduct regular audits of sales specialists to ensure accuracy and profitability.
- Maintain detailed records of all customer interactions using CRM software, allowing for more effective follow-up communication.
- Maintain high levels of product knowledge, enabling efficient handling of customer inquiries and concerns.
- Manage complex orders, coordinating with multiple departments to ensure successful delivery and installation.
Service Desk Supervisor
Home Depot
Memphis, TN
04.2022 - 03.2023
- Conducted regular performance reviews for team development, setting individual goals that aligned with department objectives and providing constructive feedback on areas needing improvement.
- Developed strong relationships with peers to ensure seamless collaboration between departments.
- Boosted employee engagement levels by recognizing outstanding performances and fostering a positive work environment.
- Handled customer complaints professionally and effectively, turning potentially negative experiences into positive outcomes
Process Assistant III
Amazon
Memphis, TN
01.2021 - 04.2022
- Identified and resolved process issues to drive optimal workflow and business growth.
- Facilitated knowledge sharing among team members, fostering a culture of collaboration and innovation.
- Reduced downtime for equipment maintenance through proactive scheduling and coordination with technicians.
Car Salesperson
Gossett Kia
Memphis, TN
08.2020 - 12.2020
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
Flooring Specialist
Home Depot
Memphis, TN
06.2020 - 08.2020
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Developed a loyal customer base by consistently exceeding expectations and delivering outstanding service throughout the entire sales process.
- Organized product displays for better visibility and accessibility, improving the overall shopping experience for customers.
Service Desk Lead
Home Depot
Memphis, TN
01.2019 - 06.2020
- Mentored team members, while ensuring a collaborative and supportive work environment.
- Enhanced customer satisfaction by efficiently resolving delivery issues and providing excellent service.
- Addressed customer service concerns and decided when to escalate problems to specialist team members.
- Responded to customer inquiries and provided product information over phone and in person.
Education
Bachelor Of Science - Business Administration
University of Southern Mississippi
Hattiesburg, MS05.2017
Skills
Customer Account Management
Empathy and patience
Verbal and written communication
Attention to Detail
Team Collaboration
Active Listening
Effective Communication
Decision-Making
Problem-Solving
Relationship Building
Timeline
Customer Order Specialist
Home Depot
03.2023 - Current
Service Desk Supervisor
Home Depot
04.2022 - 03.2023
Process Assistant III
Amazon
01.2021 - 04.2022
Car Salesperson
Gossett Kia
08.2020 - 12.2020
Flooring Specialist
Home Depot
06.2020 - 08.2020
Service Desk Lead
Home Depot
01.2019 - 06.2020
Bachelor Of Science - Business Administration
University of Southern Mississippi