Erica Petrie
Monterey Park,CA
Summary
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
L'Occitane En Provence
09.2017 - Current
- Collaborated with store manager to develop strategies for achieving sales targets through marketing and visual merchandising
- Interim Store Manager in 2020.
- Displayed a positive work ethic and commitment to providing excellent service to improve operations and guest satisfaction.
- Mentored new and existing employees on company standards, expectations, clienteling techniques, learning tools and best practices to ensure their success within the brand.
- Maintained inventory accuracy by processing weekly shipments and reconciling discrepancies. Processed store to store transfers accurately and timely.
- Assisted with new store openings to ensure visual excellence and efficient stock handling.
Store Manager
GS Love
02.2017 - 07.2017
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Assigned the team specific duties to best meet the needs of the store.
- Shared ideas with other store managers to obtain information on customer needs, trends and preferences.
- Created fresh looks every week on window mannequin's and floor displays.
- Reordered merchandise to maintain inventory levels.
Store Manager
Skechers
11.2006 - 01.2017
- Managed a staff of 15 associates, 5 team leads and 6 assistant managers.
- Scheduled and led weekly / monthly store meetings to ensure team is aligned with company standards in an ever changing environment.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with guests.
- Conducted monthly inventories and successfully cut target store shrink from 13% to 6% in under one year.
- Instructed team on safety protocols as well as how to handle difficult situations.
Skills
- Problem-solving
- Customer service and engagement
- Inventory management
- Operational excellence
- Training and development
Timeline
Assistant Store Manager
L'Occitane En Provence
09.2017 - Current
Store Manager
GS Love
02.2017 - 07.2017
Store Manager
Skechers
11.2006 - 01.2017
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