Summary
Work History
Education
Skills
Timeline
Generic

Erica Pinkston

Covington,GA

Summary

Dynamic customer service professional with proven success at Working Solutions, adept at resolving inquiries and enhancing satisfaction through critical thinking and effective communication. Skilled in CRM software and conflict resolution, I consistently improved service efficiency and customer loyalty, contributing to streamlined workflows and elevated service standards.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Work History

Customer Service Representative

Working Solutions
Covington, GA
2023 - 2026
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted customers with account management and technical support issues.
  • Handled high-volume calls while maintaining quality service standards.
  • Collaborated with team members to enhance customer satisfaction and service efficiency.
  • Utilized CRM software to document interactions and track issue resolution progress.
  • Adapted quickly to new processes and product updates, ensuring accurate information delivery.
  • Contributed to process improvements that streamlined workflow and reduced response times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Front Desk Receptionist

Courtyard Marriott
Atlanta, GA
2022 - 2023
  • Greeted and checked in guests, ensuring a welcoming atmosphere.
  • Managed reservations using hotel management software to optimize occupancy rates.
  • Coordinated communication between departments to enhance guest services.
  • Handled guest inquiries and resolved issues promptly, improving satisfaction levels.
  • Processed payments and maintained accurate financial records during transactions.
  • Assisted with event planning logistics for meetings and conferences hosted at the hotel.
  • Maintained cleanliness and organization of front desk area to enhance operational efficiency.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

Customer Service Representative

Alorica
Atlanta, GA
2019 - 2021
  • Resolved customer inquiries through various communication channels, enhancing customer satisfaction.
  • Processed orders and returns efficiently, ensuring accurate order fulfillment.
  • Assisted customers with troubleshooting issues, providing timely solutions to enhance user experience.
  • Documented customer interactions in CRM systems, maintaining comprehensive records for future reference.
  • Collaborated with team members to streamline workflows and improve service delivery processes.
  • Handled high-volume calls while maintaining quality service standards.
  • Collaborated with team members to enhance customer satisfaction and service efficiency.

Education

Certificate of Cosmetology - Cosmetology

Georgia Career Institution
Conyers, GA
03.2013

Skills

Data entry

Critical thinking

Active listening

Customer service

Problem resolution

Customer relations

Call center experience

Computer proficiency

Conflict resolution

Complaint handling

Payment processing

Microsoft Excel

Client relations

Customer satisfaction measurement

Professional telephone demeanor

Call center operations

Scheduling

Follow-up skills

Paperwork processing

Appointment scheduling

Order processing

Documentation

Administrative support

Microsoft Office Suite

Data collection

Prioritization

Quality control

Clerical support

Live chat support

Filing

Dispute resolution

Customer education

Multi-line phone talent

Order fulfillment

Recordkeeping strengths

Receiving support

Delivery scheduling

Business development

Product education

Shipping and logistics

Quality assurance controls

Product promotion

Document control

Timeline

Customer Service Representative

Working Solutions
2023 - 2026

Front Desk Receptionist

Courtyard Marriott
2022 - 2023

Customer Service Representative

Alorica
2019 - 2021

Certificate of Cosmetology - Cosmetology

Georgia Career Institution

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Erica Pinkston