Erica Polanco
Richmond
Summary
Dedicated Accounts Receivable Specialist experienced in credit, collections, and cash application. Delivered accurate payment postings through bank statements, lockbox, and credit card transactions to maintain current accounts. Committed to contributing expertise and leadership to foster a positive and efficient workplace.
Overview
25
25
years of professional experience
Work History
Accounts Receivable Assistant
Texas Eye Institute
Houston
03.2025 - Current
- Processed incoming payments through electronic systems and manual methods, ensuring timely updates to accounts.
- Maintained accurate transaction records and updated customer account information to support financial accuracy.
- Handled customer account inquiries and resolved billing discrepancies to enhance customer satisfaction.
Business Office Coordinator
Memorial Hermann Surgery Center Southwest
06.2021 - 01.2025
- Managed overall operations in business office, including scheduling and medical records.
- Managed accounts payable processes to ensure timely payment of invoices.
- Managed payroll processing for entire center.
- Updated daily records of money received by the facility and confirmed deposits.
- Evaluated batches to identify unapplied payments.
- Reviewed and adjusted refund requests to ensure accurate financial records.
- Executed month-end close reports to maintain financial accuracy for the center.
- Performed meticulous reconciliation of financial accounts.
- Monthly Auditing of our center Accrual log
- Review all bad debt accounts to be sent to collections
- Compiled THCIC state reporting data to meet compliance requirements.
- Conducted Novitas auditing to verify compliance with billing regulations.
- Streamlined hiring procedures by managing pre-employment screenings efficiently.
Business Office Specialist
Memorial Hermann Surgery Center Southwest
12.2018 - 06.2021
- Verify insurance benefits for upcoming surgeries and pain management
- Schedule upcoming surgeries and pain management procedures
- Informed patients about deductibles, copays, and coinsurance due at time of service to ensure understanding of financial responsibilities
- Register patients for their procedures
- Collect patient responsibility at time of service
- Submitted billing and registration information to regional billing department for accurate processing
- Managed accounts payable processes to ensure timely payments to vendors.
- Accounts payable
- Managed medical records to ensure accurate documentation
- Supported business office coordinator with daily administrative tasks to maintain office efficiency
Patient Financial Advocate/Surgery scheduler
Memorial Hermann Surgery Center Richmond
06.2010 - 11.2018
- Verify insurance benefits for upcoming orthopedic surgeries and pain management
- Schedule upcoming surgeries and pain management procedures
- Call patients in a timely manner about deductibles, copays and coinsurance due at time of service
- Provided accurate responses to patient inquiries on billing and surgery questions
- Notified patients about outstanding account balances
- Managed patient flow by serving as receptionist during peak hours.
- Sent billing and registration information to regional billing department
- Transported daily deposits to local bank for secure processing.
Patient Accounts/Insurance poster
Southwest Ob/Gyn Associates
01.2008 - 06.2010
- Post up to $70,000.00 of insurance payments a day
- Monitored insurance claim statuses to facilitate timely reimbursements
- Contacted patients regarding past due balances to facilitate payment for services rendered
- Issued collection letters for overdue accounts to prompt timely payments
- Submitted overdue accounts to collection agency for recovery efforts.
- Generated reports for next day appointments and contacted patients with past due balances to secure payments
- Run detail transaction reports on a daily basis
- Compiled daily patient statement summaries to track outstanding balances
- Process non-sufficient fund (NSF) checks and send to District Attorney’s office if not paid in timely manner
Receptionist/Insurance Verification
Pediatric Center
08.2006 - 12.2007
- Verified insurance benefits to ensure coverage for appointments
- Scheduled and rescheduled appointments to optimize patient flow
- Checked in and checked out patients at reception
- Collected copays, coinsurance, and deductibles at checkout to facilitate payment processing
Imaging Scheduler/Insurance verification
Fort Bend Imaging
10.2001 - 08.2006
- Verified benefits for scheduled and walk-in procedures, facilitating immediate patient care
- Requested preauthorization for radiology procedures to facilitate patient treatment.
- Scheduled radiology appointments for patients, ensuring efficient use of resources
- Informed receptionist of patient procedure costs for accurate billing
- Answered incoming calls to address patient inquiries
- Secured letters of protection from attorneys to ensure legal compliance for company operations.
Education
Graduate -
B.F. Terry High School
Rosenberg, TxSkills
- Financial Software
- Billing Systems
- Patient Billing
- Payment Processing
- Online Payments
- Kronos/ADP
- Oracle
- MS Excel
- MS Word
- MS Outlook
- Scan Chart
- Care credit
- Fast learner
- Highly Dependable
References
Tri Tran 832-687-8398
Gina Maldonado 832-228-4305
Languages
Spanish
Timeline
Accounts Receivable Assistant
Texas Eye Institute
03.2025 - Current
Business Office Coordinator
Memorial Hermann Surgery Center Southwest
06.2021 - 01.2025
Business Office Specialist
Memorial Hermann Surgery Center Southwest
12.2018 - 06.2021
Patient Financial Advocate/Surgery scheduler
Memorial Hermann Surgery Center Richmond
06.2010 - 11.2018
Patient Accounts/Insurance poster
Southwest Ob/Gyn Associates
01.2008 - 06.2010
Receptionist/Insurance Verification
Pediatric Center
08.2006 - 12.2007
Imaging Scheduler/Insurance verification
Fort Bend Imaging
10.2001 - 08.2006
Graduate -
B.F. Terry High School