Erica Pribila
Lehighton,PA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring Sales and customer service associates with talent for interacting with staff at all levels of the organization and the public. Seeking to offer experience across diverse industries for rewarding role with an excellent employer.
Overview
21
21
years of professional experience
Work History
Home Comfort Specialist
R.F. Ohl
11.2015 - Current
- I have a sales conversion rate that varies between 35% and 60% closing.
- Scheduling my own home visits, up to 4 daily within a 50 mile radius.
- Site inspections for propane line runs and tank sets until we sold that division in 2018.
- Service scheduling and dispatching
- Customer service. On Google there are over 25, 5 star reviews, that customers have specifically used my name over the past 2 years
- Customer retention
Senior Telephone Service Representative
Sundance Vacations
07.2010 - 06.2015
- Customer Service
- Appointment setting
- Information gathering
- Customer retention
Telemarketer
The Lead Company
09.2003 - 06.2009
- Appointment setting
- Information Gathering
- Worked with potential clients
- Customer service
Education
High School Diploma -
Northampton Area High School
Northampton, PA06.2003
Skills
- Self-motivated
- Strong client relations
- Quick learner
- Extremely organized
- Exceptional communication skills
- Team player
- Team leadership
- Problem solver
- Exquisite customer service skills
- Goal oriented
Timeline
Home Comfort Specialist
R.F. Ohl
11.2015 - Current
Senior Telephone Service Representative
Sundance Vacations
07.2010 - 06.2015
Telemarketer
The Lead Company
09.2003 - 06.2009
High School Diploma -
Northampton Area High School
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