Mark Porter
Winfield,MO
Summary
Dynamic Comfort Advisor at Jerry Kelly Heating & Air Conditioning with a proven track record in coaching technicians and enhancing customer relationships. Recognized for exceptional communication and complex problem-solving skills, driving significant sales growth. A dependable leader committed to delivering solutions and fostering team success in high-pressure environments.
Overview
12
12
years of professional experience
Work History
Comfort Advisor
Jerry Kelly Heating & Air conditioning
St Peters, MO
09.2025 - Current
- Conducted in-home consultations to assess heating and cooling needs.
- Developed strong relationships with customers through effective communication.
- Established myself as a leader and built relationship with Technicians for the TGL Process
- Coached Technicians through service calls resulting in higher service tickets and providing more solutions to customers.
Service Technician
Jerry Kelly Heating & Air Conditioning
St Peters, MO
02.2023 - 09.2025
- Provided exceptional customer service by addressing client concerns promptly and professionally.
- Maintained accurate service records and documentation for each completed job.
- Fastest Growing Technician in Jerry Kelly History
- Consistently followed the sales process, resulting in approximately 7 million sold.
Police Officer
Troy Police Department
Troy, MO
06.2021 - 02.2023
- Served as valued emergency responder to accident scenes, robberies in progress and civil disturbances.
- Conducted joint investigations and operations with other law enforcement jurisdictions at municipal, county, state and federal agency levels.
- Wrote routine reports detailing criminal investigations and supporting evidence.
- Answered calls to active crime scenes, aiding victims and apprehending suspects.
- Responded to calls concerning domestic abuse employing de-escalation techniques to calm victims and perpetrators.
Police Officer
Moscow Mills Police Department
Moscow Mills, MO
07.2020 - 06.2021
- Served as an emergency responder to accident scenes and civil disturbances.
- Worked with other law enforcement jurisdiction at municipal, county, and state levels.
- Patrolled assigned neighborhoods to identify and deter criminal activities.
- Preserved safety and security of property, people, buildings, and residences.
- Used good interviewing and listening skills when talking to complainants and witnesses.
Armed Security Guard
MasterCard Security
O'Fallon, MO
06.2019 - 05.2020
- Followed established security and safety procedures to include enforcement of company rules.
- Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
- Monitored premises and recorded all activity.
- Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
- Monitored and authorized entrance and departure of employees, visitors and other persons.
- Monitored access control systems, including CCTV systems for activities such as theft.
Stocker/Picker
E-Trailer
Wentzville, MO
04.2019 - 05.2019
- Kept the team safe and efficient by maintaining clean tools, equipment and work areas.
- Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks.
Stryker Driver
U.S. Army
Ft. Bliss, TX
01.2016 - 05.2019
- Proficient with vehicle services and checks.
- Maintained accountability of equipment with cost over four million dollars.
- Transported troops to objective for training.
- Proficient at weapons disassembly and reassembly.
- Surveyed different targets for engagement.
- Cleaned and maintained weapons.
Salesman
Auto Plaza St. Peters
St. Peters, MO
03.2019 - 04.2019
- Provided constant support to customers about products, prices and technical issues.
- Negotiated the pricing, delivery structure and terms for each sales and service agreement.
- Consulted with customers to understand their desires and suggest the best products to meet their needs.
Electronics Sales Associate
Walmart
06.2015 - 01.2016
- Approached customers and engaged each compelling conversations through the use of effective interpersonal and people skills.
- Educated customers on various product offerings enabling better buying decisions.
- Provided every customer with professional and polite support for sales and service needs.
- Learned about special savings, sales, promotions and other offerings so that these details could be shared with customers.
Deli Associate
Walmart
01.2015 - 06.2015
- Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
- Documented and entered special orders for event catering and party trays.
- Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
Cashier
Walmart
01.2014 - 01.2015
- Assisted customers by answering questions about merchandise, policies and concerns.
- Maximized customer satisfaction by collaborating with customer service team members to resolve diverse issues.
- Answered customer questions and handled requests.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Education
Job Title- Infantryman -
Ft. Benning
01.2016
High School Diploma - Wentzville
MO Holt High School
Wentzville01.2015
Skills
- Self-motivated
- Dependable
- Personable
- Cool under pressure
- Leadership
- First aid
- Weapons training
- Quick learner
- Excellent communication
- Neutralization of criminal threats
- Technical training
- Proficient at two-way radios
- Proficient at signal equipment
- Time management
- Complex Problem Solving
- Conflict resolution
- Active listening
- Coaching and mentoring
References
Available upon request
Awards
- Army Good Conduct Medal
- National Defense Service Medal
- Global War On Terrorism Service Medal
- Army Service Ribbon
Timeline
Comfort Advisor
Jerry Kelly Heating & Air conditioning
09.2025 - Current
Service Technician
Jerry Kelly Heating & Air Conditioning
02.2023 - 09.2025
Police Officer
Troy Police Department
06.2021 - 02.2023
Police Officer
Moscow Mills Police Department
07.2020 - 06.2021
Armed Security Guard
MasterCard Security
06.2019 - 05.2020
Stocker/Picker
E-Trailer
04.2019 - 05.2019
Salesman
Auto Plaza St. Peters
03.2019 - 04.2019
Stryker Driver
U.S. Army
01.2016 - 05.2019
Electronics Sales Associate
Walmart
06.2015 - 01.2016
Deli Associate
Walmart
01.2015 - 06.2015
Cashier
Walmart
01.2014 - 01.2015
Job Title- Infantryman -
Ft. Benning
High School Diploma - Wentzville
MO Holt High School
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