Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Erica Price

Pontotoc

Summary

Dynamic insurance agent with Aflac, skilled in relationship building and customer service. Proven ability to enhance client outreach through market research and ensure satisfaction by resolving issues promptly. Adept at processing policy applications with precision and compliance, fostering trust and loyalty among clients while maintaining high standards of service.

Overview

4
4
years of professional experience

Work History

Agent

Aflac
08.2025 - Current
  • Assisted clients in understanding various insurance products and coverage options.
  • Processed policy applications and renewals with attention to detail and compliance.
  • Conducted market research to identify potential leads and enhance client outreach efforts.
  • Maintained accurate records of client interactions and policy changes in the database.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.

Drill Press Operator

K And L Frames Inc
01.2023 - 06.2025
  • Operated drill press to produce precision components according to specifications.
  • Monitored machine operations, ensuring consistent quality and adherence to safety standards.
  • Adjusted settings on drill press for varied material types and thicknesses.
  • Conducted routine maintenance checks on equipment to ensure optimal performance.

Drive Thru

McDonalds
01.2022 - 11.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

High School Diploma -

Shannon High School
Shannon, MS
05-2015

Skills

  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Problem-solving
  • Relationship building
  • Goal-oriented mindset
  • Clear communication
  • Customer complaint resolution
  • Customer needs determination
  • Ensuring customer satisfaction
  • Call management
  • Critical thinking
  • Flexible schedule

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].
  • Achieved [Result] by introducing [Software] for [Type] tasks.

Timeline

Agent

Aflac
08.2025 - Current

Drill Press Operator

K And L Frames Inc
01.2023 - 06.2025

Drive Thru

McDonalds
01.2022 - 11.2024

High School Diploma -

Shannon High School

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