Erica Prieto
Lubbock
Summary
Hi my name is Erica Prieto... I've worked in the food industry for 13 years.. I'm a very hard worker and a fast learner.. I'm always willing to learn new things.. I'm looking to help improve your business and become a part of your management team..
Overview
14
14
years of professional experience
Work History
Shift Manager
Salata Salad Bar
Lubbock
05.2025 - Current
- Supervised daily operations and ensured smooth workflow among staff.
- Trained new employees on safety protocols and operational procedures.
- Managed inventory levels and coordinated supply orders effectively.
Assistant Manager
Pei Wei Asian Diner
Lubbock
04.2021 - 12.2024
- Counted drawers and followed proper daily cash handling procedures.
- Assessed team performance to encourage productivity.
- Identified and resolved conflicts between workers to promote teamwork.
- Communicated, trained and promoted quality standards to team members.
- Responded to all customer concerns or issues promptly and professionally.
- Trained new staff members on job duties and company policies.
- Managed team during shift to ensure smooth operations.
Patient Care Taker
Awh financial
Irving
03.2019 - 04.2021
- Assisted with mobility by turning, positioning and ambulating patients.
- Assisted patients with bathing and feeding for personal health and wellbeing.
- Kept rooms clean and ready to meet individual needs.
- Provided emotional support to patients and their families during difficult times.
- Ensured clean and safe environment for patients by sanitizing surfaces regularly and following infection control guidelines closely.
- Transferred patients between beds, wheelchairs, gurneys, or exam tables using proper body mechanics and safety techniques.
Key Manager
Pei Wei
Lubbock
08.2017 - 03.2019
- Managed daily operations and ensured compliance with health and safety regulations.
- Supervised staff training to enhance service quality and operational efficiency.
- Coordinated inventory management processes to maintain optimal stock levels.
- Developed and implemented staff schedules to maximize labor effectiveness.
- Oversaw customer service protocols to ensure excellent guest experiences.
- Trained new employees on menu items, procedures, and customer engagement techniques.
- Enforced company policies and standards to maintain a positive work environment.
- Opened and closed store in absence of senior managers.
- Maintained a safe working environment by adhering to safety policies and procedures.
- Supervised bank deposits and security procedures to support store opening and closing.
- Resolved customer complaints promptly and professionally.
Hourly Manager
Blue Sky Texas
Lubbock
06.2014 - 05.2017
- Developed operational strategies to enhance team productivity and service quality.
- Managed staff schedules to ensure optimal coverage and workflow efficiency.
- Oversaw training programs to improve employee skills and knowledge retention.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Sandwich Artist
Subway
Lubbock
02.2012 - 04.2014
- Delivered positive service experience when greeting and serving customers.
- Memorized menu offerings, combos and featured items to answer questions and make suggestions.
- Provided excellent customer service, antic oblems and resolving issues.
Skills
- Hard worker
- Always willing to learn new things
- Fast learner
- Takes lead
- Works well with others
- Very reliable
- Customer Service
- Performance monitoring
- Staff training
- Customer relationship management
- Organizational skills
- Team leadership
- Team supervision
- Customer service
Timeline
Shift Manager
Salata Salad Bar
05.2025 - Current
Assistant Manager
Pei Wei Asian Diner
04.2021 - 12.2024
Patient Care Taker
Awh financial
03.2019 - 04.2021
Key Manager
Pei Wei
08.2017 - 03.2019
Hourly Manager
Blue Sky Texas
06.2014 - 05.2017
Sandwich Artist
Subway
02.2012 - 04.2014