Summary
Overview
Work History
Education
Skills
Timeline
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Erica Proctor

Ridgeland,MS

Summary

Experienced Assistant Store Manager with expertise in customer service, retail sales, and upselling techniques. Proven ability to engage effectively with diverse customers, provide tailored product recommendations, and consistently surpass sales quotas. Possesses strong problem-solving abilities, a thirst for knowledge, and exceptional communication skills. Poised to contribute to team success and drive positive outcomes. Dedicated to advancing organizational objectives and approaching every task with enthusiasm and commitment. Ready to tackle new challenges and make a significant impact.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Bath & Body Works
09.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Sales Consultant

AT&T
09.2021 - 09.2024
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Responded to telephone and in-person requests for information.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Bar Manager

Red Lobster
12.2020 - 09.2021
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.

Host, Server, and Bartender

Red Lobster
08.2017 - 12.2020
  • Upselling items listed on menu
  • Reaching monthly and quarterly goals
  • Cash Handling
  • Great customer service skills
  • Always looking to accommodate the guest to the best of my abilities.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.

Education

High School Diploma -

Hattiesburg High School
Hattiesburg, MS
05.2015

Skills

  • Product and service knowledge
  • Customer liaison
  • Consultative Sales
  • Web technologies and services
  • Sales Strategies
  • Cold-calling
  • Objection handling
  • Prospecting skills
  • Lead Generation
  • Customer Relationship Management
  • Time Management
  • Inventory Management
  • Rule Enforcement
  • Customer Relations
  • Outgoing Personality
  • Organizational ability
  • Training and mentoring
  • Supervisory Experience
  • Sales Development
  • Customer Engagement
  • Handling Customer Complaints
  • Building rapport
  • Verbal Communication
  • Money Handling
  • Customer Service
  • Conflict Resolution
  • Brand representation
  • Relationship Building
  • Sales Goals Attainment
  • Phone Etiquette
  • Interpersonal and written communication

Timeline

Assistant Store Manager

Bath & Body Works
09.2024 - Current

Sales Consultant

AT&T
09.2021 - 09.2024

Bar Manager

Red Lobster
12.2020 - 09.2021

Host, Server, and Bartender

Red Lobster
08.2017 - 12.2020

High School Diploma -

Hattiesburg High School

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Erica Proctor