ERICA QUEZADA
Pacoima,CA
Summary
A highly motivated individual who can quickly adapt and provide high-level support to contribute to the smooth running of any environment.
Overview
20
20
years of professional experience
Work History
Direct Support Professional
Tierra Del Sol
Sunland, USA
01.2025 - Current
- Accompanied individuals at volunteer job sites to promote independence.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Tracked and reported clients' progress based on observations and conversations.
- Monitored client's well-being, safety and comfort under physician direction.
- Accompanied individuals on outings to promote independence and integration into the community.
Restaurant Hostess
Ageleno
Los Angeles, USA
03.2023 - 01.2025
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Stocked server areas with supplies before, during and after shifts.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Club Lounge Hostess
Sheraton Universal Hotel
Universal City, USA
03.2016 - 03.2021
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Assisted in preparing the restaurant for opening and closing shifts.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Receptionist/Cashier
Keys Hyundai
Van Nuys, USA
06.2010 - 03.2016
- Managed multi-line telephone systems by answering, screening, and forwarding incoming calls to ensure efficient communication.
- Greeted, welcomed, and directed visitors to appropriate personnel to enhance guest experience.
- Updated and recorded customer or client information to maintain accounts.
- Scheduled and confirmed appointments.
- Provided administrative support by filing, scanning, and copying documents to maintain organized office operations.
BDC Representative
Universal City Nissan
Universal City, USA
11.2006 - 02.2010
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maintained and recorded customer information in database.
- Followed up on sales leads through outbound calling.
- Developed new leads each day at or above quotas.
Education
High School Diploma -
San Fernando High School
San Fernando, CA07-2004
Skills
- First aid and CPR
- Client advocacy
- Independent
- Fast learner
- Bilingual
- Adaptability and flexibility
Timeline
Direct Support Professional
Tierra Del Sol
01.2025 - Current
Restaurant Hostess
Ageleno
03.2023 - 01.2025
Club Lounge Hostess
Sheraton Universal Hotel
03.2016 - 03.2021
Receptionist/Cashier
Keys Hyundai
06.2010 - 03.2016
BDC Representative
Universal City Nissan
11.2006 - 02.2010
High School Diploma -
San Fernando High School