Erica Quinones
Runnemede,NJ
Summary
Proven Analyst/Inspector from Reviva Labs, adept in predictive analytics and process improvement, showcasing exceptional attention to detail and problem-solving abilities. Excelled in enhancing product quality and efficiency, leveraging skills in clinical documentation and compassionate communication. Achieved significant improvements in QA processes, demonstrating a strong blend of analytical prowess and interpersonal skills.
Overview
10
10
years of professional experience
Work History
CNA
Quest Staffing
New York
01.2019 - 11.2024
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted patients with daily living activities, promoting independence and dignity.
Analyst/ Inspector
Reviva Labs
Haddonfield
12.2016 - 11.2018
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Collected, arranged, and input information into database such as Microsoft and excel.
- Visually and physically examination of materials.
- Evaluated effectiveness of corrective actions taken in response to identified quality issues, ensuring long-lasting improvements were achieved.
- Streamlined QA documentation by maintaining organized records of all inspections, tests, and findings.
- Improved product quality by conducting thorough inspections and identifying areas for improvement.
Receptionist
Ashley Furniture Homestore
Cherry Hil
03.2015 - 12.2016
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Diploma -
CERN
Pennsauken, NJ06.2009
Skills
- Patient care
- Attention to detail
- HIPAA compliance
- Maintaining confidentiality
- Problem-solving
- Clinical documentation
- Time management
- Compassionate communication
- Complex Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Flexibility and adaptability
- Electronic charting
Timeline
CNA
Quest Staffing
01.2019 - 11.2024
Analyst/ Inspector
Reviva Labs
12.2016 - 11.2018
Receptionist
Ashley Furniture Homestore
03.2015 - 12.2016
Diploma -
CERN