Erica Radillo
Gillette
Summary
Resourceful professional with 30 years of experience seeking a position where my positive attitude, strong work ethic and versatile background will be an asset.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Pre-Admissions Coordinator
Campbell County Health
Gillette
10.2025 - Current
- Performs pre-certification and verification on all eligible patients to eliminate denials.
- Monitors accounts to ensure all information is obtained.
- Collects new inpatient, outpatient, observation, admissions and high tech radiological daily to coordinate precertification and verification with insurance companies.
- Completes retro-authorization requests.
- Performs detailed and accurate registrations of patients, including telephone interviews.
- Coordinates with other departments and physicians offices to obtain accurate information to submit accurate billing prior to patient arrival to the hospital.
- Provides estimates to patients for prospective and scheduled procedures. Including self pay and insured accounts.
- Obtains payments as appropriate or refers patients to the financial aid department or billing department to arrange a payment plan.
- Covers for admitting department absences when necessary.
- Other duties performed that are not required for position: Performs safety sweeps on a monthly basis for the department.
Registration Specialist
Campbell County Health
Gillette
01.2022 - 10.2025
- Central communication source for the clinic, patients, and external sources.
- Trains new staff.
- Epic Lead for Urology and Neurology.
- Schedules procedures, scans and uploads all paperwork.
- Schedules appointments and creates appropriate tasks for clinical and registration staff.
- Proficient in Meditech and SIS EHR.
- Accurate registration of new and established patients.
- Cashier duties including maintaining cash box and daily reconciliation.
- Verifies Insurance eligibility and collects estimated service amounts.
- Secures and/or destroys confidential information per HIPAA guidelines.
Small Business Owner
Smilin Island Daycare
Medford
06.2004 - 05.2021
- Created schedules.
- Prepared activities.
- Purchased all materials and equipment.
- Created all invoices and billed clients.
- Collected payments.
- Created my own billing program using excel spreadsheets and an online payment provider.
- Marketed business to the community.
- Interviewed new clients.
- Prepared meals.
- Cleaned and sanitized all areas.
- Attended yearly ECE courses.
Customer Service Representative
Sprint Ltd
Medford
01.2002 - 01.2004
- Answered general questions and resolved customer complaints.
- Set up new service.
- Upgraded current customer accounts.
- Received payments.
Production worker
Alsco Uniforms
Medford
01.2000 - 01.2002
- Fulfilled multiple different kinds of product orders.
- Put together daily carts for drivers.
Customer Service Representative
Harry & David
Medford
01.1995 - 01.2000
- Responded to inquiries and complaints for all the companies Harry and David owned.
- Order entry.
- Received payments.
Food Server
Rogue Valley Manor
Medford
01.1996 - 01.1999
- Food preparation.
- Take orders.
- Cleaning and preparing tables.
- Resolved any inquiries or complaints.
Customer Service
McDonald's
Medford
01.1994 - 01.1996
- Greeted customers.
- Placed and fulfilled orders.
- Operated the cash drawer.
- Food preparation.
- Resolved any inquiries or complaints.
Janitorial Worker
Kirby Vacuums
Medford
01.1993 - 01.1994
- Responsible for cleaning the entire facility.
Education
High School Diploma -
South Medford High School
Skills
- EMR Systems
- Medical Scheduling
- Record keeping
- Order Entry
- Customer Service
- Medical office experience
- Clerical experience
- Communication skills
- Typing average 50 words/minute
- Adobe Acrobat
- Contracts
- Medical terminology
- Payment Processing
- Sales
- Sales Experience
- Time management
- Analysis skills
- Filing
- Invoicing
- Organizational skills
- Word processing
- Data Entry
- Insurance verification
- Payment collection
- Medical billing processes
- Staff training
- Appointment scheduling
- Attention to detail
- Team collaboration
- Self motivation
- Task prioritization
- Epic EHR management
- Pre-certification coordination
- Patient registration
- Friendly, positive attitude
Certification
- Pathways to Professional Development, 06/01/04, 05/01/21
- Portland State University - The Oregon Center for Career Development in Childhood Care and Education: Step 4 in the Oregon Registry
- Driver's License
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Pre-Admissions Coordinator
Campbell County Health
10.2025 - Current
Registration Specialist
Campbell County Health
01.2022 - 10.2025
Small Business Owner
Smilin Island Daycare
06.2004 - 05.2021
Customer Service Representative
Sprint Ltd
01.2002 - 01.2004
Production worker
Alsco Uniforms
01.2000 - 01.2002
Food Server
Rogue Valley Manor
01.1996 - 01.1999
Customer Service Representative
Harry & David
01.1995 - 01.2000
Customer Service
McDonald's
01.1994 - 01.1996
Janitorial Worker
Kirby Vacuums
01.1993 - 01.1994
High School Diploma -
South Medford High School