Erica Rainey
Chattanooga,TN
Summary
Proven leader and highly reliable, with a track record of enhancing customer satisfaction at TRUIST and Chattanooga Cigar Club. Expert in liquor, beer, and wine, with strong multitasking abilities. Excelled in resolving customer complaints and improving service efficiency, fostering loyalty and financial accountability.
Overview
4
4
years of professional experience
Work History
Bartender
Six18 Restaurant and Lounge
Chattanooga, TN
05.2021 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender Shift Manager
Chattanooga Cigar Club
Chattanooga, TN
01.2020 - 01.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
Universal Banker
TRUIST
Chattanooga, TN
05.2022 - 05.2024
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
Education
Associate Of Applied Science - Psychology
Chattanooga State Community College
Chattanooga, TN12.2017
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Leadership
- Branch operations
- Cash handling proficiency
- Electronic Funds Transfer
- Customer Needs Assessment
Timeline
Universal Banker
TRUIST
05.2022 - 05.2024
Bartender
Six18 Restaurant and Lounge
05.2021 - 03.2024
Bartender Shift Manager
Chattanooga Cigar Club
01.2020 - 01.2024
Associate Of Applied Science - Psychology
Chattanooga State Community College