Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Erica Ramirez

Carrizo Springs

Summary

Versatile and dynamic with a background at Super 8 Motel, adept in customer service. Excelled in communicating with guest and enhancing guest satisfaction through meticulous attention, and fostering positive relationships. Skilled in multitasking and communication, consistently delivering high-quality service under pressure.

Overview

2
2
years of professional experience

Work History

Cook

Super 8 Motel
Carrizo Springs, TX
05.2024 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.

Housing Assistant

Deployed Services
Carrizo Springs, TX
10.2023 - 04.2024
  • Maintained strong relationships with local agencies such as social services departments or shelters to assist with tenant referrals and support services.
  • Increased occupancy rates by conducting thorough applicant screenings and processing rental applications in a timely manner.
  • Maintained accurate records of all housing transactions, including leases, rent payments, maintenance requests, and incident reports.
  • Coordinated with external vendors on various services required for property upkeep or improvement projects.
  • Provided exceptional customer service to prospective tenants during property tours and application processes.
  • Streamlined administrative tasks by implementing an organized filing system for easy access to essential documents.
  • Improved tenant satisfaction by promptly addressing and resolving housing concerns and maintenance issues.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.

Front Desk Receptionist

Super 8 Motel
Carrizo Springs, TX
04.2023 - 10.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Increased guest retention by maintaining a welcoming and organized reception area.

Education

No Degree - Medical Assistant

SWS of Business
San Antonio, TX
08-2024

High School Diploma -

Cotulla High School
Cotulla, TX
05-2004

Skills

  • Customer service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Multitasking and organization
  • Surface cleaning
  • Supply restocking
  • Hospitality and service industry background
  • Client relationship building
  • Teamwork
  • Problem-solving
  • Time management
  • Multitasking
  • Reliability
  • Excellent communication
  • Effective communication
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Relationship building
  • Microsoft office
  • Documentation skills
  • Task prioritization
  • Medical terminology
  • Professionalism

Languages

Spanish
Native or Bilingual

Timeline

Cook

Super 8 Motel
05.2024 - Current

Housing Assistant

Deployed Services
10.2023 - 04.2024

Front Desk Receptionist

Super 8 Motel
04.2023 - 10.2023

No Degree - Medical Assistant

SWS of Business

High School Diploma -

Cotulla High School
Erica Ramirez