Erica Randle
TEXAS CITY,Texas
Summary
Results-driven supervisor with extensive experience in customer service and employee training. Known for fostering positive team environments and enhancing performance through effective feedback and clear communication, contributing to improved service delivery and client satisfaction.
Overview
5
5
years of professional experience
Work History
Timeshare Supervisor/Inspector
Mastercorp Resort Housekeeping Services
Galveston, TX
06.2025 - Current
- Reviewed completed work to verify consistency, quality, and conformance.
- Documented all inspection results accurately in accordance with established guidelines.
- Complied with company policies, objectives and communication goals.
- Provided clear instructions and feedback to team members to enhance understanding and performance.
- Identified any potential hazards or areas that needed improvement through visual inspection and testing.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Coordinated with front desk staff regarding guest requests and feedback.
- Conducted inspections to verify adherence to quality standards.
- Fostered a positive team environment through effective communication and support.
Veola Rose Cleaner
Erica Randle
Galveston, TX
08.2020 - Current
- Prioritized cleaning tasks to optimize time management and ensure all areas maintained high cleanliness standards.
- Collaborated with team members to ensure efficient communication and coordination during cleaning tasks.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Conducted thorough inspections of cleaning tasks to ensure high standards of cleanliness were consistently met.
- Conducted thorough cleaning of residential and commercial properties for client satisfaction.
- Collaborated with team members to complete large-scale cleaning projects efficiently.
- Provided exceptional customer service by addressing client inquiries during visits.
- Trained new cleaners on best practices and safety measures in the workplace.
- Reported maintenance issues observed during cleaning to ensure proper follow-up actions.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
Dispatcher
Sodexo Services
Galveston, Texas
02.2023 - 06.2025
- Communicated effectively with staff to resolve logistical issues.
- Managed incoming calls to prioritize urgent service requests.
- Collaborated with teams to ensure timely service delivery and customer satisfaction.
- Documented service incidents and maintained accurate records for reporting purposes.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Maintained logs of all incoming calls and assigned tasks.
- Received and dispatched calls for emergency services.
- Identified locations and needs of callers to accurately send assistance.
Education
High School Diploma -
LaMarque High School
La Marque, TX08-1998
Skills
- Customer service
- Effective communication
- Conflict resolution
- Performance monitoring
- Staff development
- Staff discipline
- Employee motivation
- Goal oriented
- Team building
- Relationship building
- Training and mentoring
Timeline
Timeshare Supervisor/Inspector
Mastercorp Resort Housekeeping Services
06.2025 - Current
Dispatcher
Sodexo Services
02.2023 - 06.2025
Veola Rose Cleaner
Erica Randle
08.2020 - Current
High School Diploma -
LaMarque High School