Erica Reese
Lewes,DE
Summary
Highly motivated team player with a passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Demonstrates the ability to build strong relationships, enhance student success and manage crises; showcasing exceptional behavior management and effective communication.
Overview
7
7
years of professional experience
Work History
Paraprofessional
Indian River School District
06.2021 - Current
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs. Up to a case load of 15.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
Roadside Assistance Counselor
ACA Club Alliance
05.2019 - 06.2021
- Handled sensitive situations professionally, offering compassionate support to distressed drivers while resolving their issues efficiently.
- Provided courteous and professional assistance in response to member requests for roadside assistance in a high volume call center.
- Properly answered and entered information in the system for each incoming phone call.
- Maintained a professional demeanor, managing difficult callers and deescalating tense situations.
- Provided empathetic support to distressed callers, offering guidance on available resources or directing them to appropriate channels for further help when necessary.
Internship
Hudson Jones Jaywork & Fisher
01.2019 - 05.2019
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Organized large volumes of electronic data related to cases using e-discovery tools which enabled easy access when needed.
- Prepared and processed invoices for attorney billing.
- Maintained strict confidentiality of sensitive client information, adhering to professional ethics standards at all times.
Customer Sales Associate
Lowe's Home Improvement
04.2017 - 05.2019
- Participated in regular training sessions to stay current on product knowledge and industry trends.
- Provided optimal customer engagement, resulting in increased sales conversions.
- Managed cash handling procedures accurately, maintaining proper accountability for daily financial transactions.
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Bachelor of Arts - Criminal Justice
Delaware State University
Dover, DE05.2019
Skills
- Attention to Detail
- Behavior Management
- Dependable
- Documentation
- Effective Communication
- Patient
- Problem-solving abilities
- Relationship Building
- Reliable
- Time Management
Timeline
Paraprofessional
Indian River School District
06.2021 - Current
Roadside Assistance Counselor
ACA Club Alliance
05.2019 - 06.2021
Internship
Hudson Jones Jaywork & Fisher
01.2019 - 05.2019
Customer Sales Associate
Lowe's Home Improvement
04.2017 - 05.2019
Bachelor of Arts - Criminal Justice
Delaware State University
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