Erica Reinert
Billings,MT
Summary
With nine years of experience at The Bank of Tescott, I have gained valuable expertise as a Teller, CSR, and Loan Operations Specialist. My role involves efficiently processing financial transactions and serving as a reliable source of information for customers, whether in the lobby, drive-thru window, or over the phone. Dedicated to providing friendly, professional, and confidential assistance to both customers and company associates, ensuring a positive experience and minimizing wait times. Possess strong proficiency in tasks such as opening new accounts, adding loans to the system, managing vault responsibilities, and performing teller functions.
Overview
13
13
years of professional experience
Work History
Loan Operations Specialist
The Bank of Tescott
07.2024 - 04.2025
- Builds loan in core processing system from executed loan documents. This includes new loans, refinances and renewals. Closing paid off loans.
- Reviews incoming documents to assure complete, accurate information, and update information on computer system.
- Requests and verifies accuracy of incoming data and coordinates any problems/discrepancies with borrowers and loan originators.
- Reviews closing documents and audits completed loans to assure each document has been imaged to the correct location.
CSR
The Bank of Tescott
04.2022 - 04.2025
- Assist with wide variety of customer services, including open/close certificate of deposits, open/close/maintain safe deposit boxes, assist customers with checkbooks, handling credit card applications for customers, managing incoming and outgoing wires, notary, solve fraud issues.
- Open various new accounts, process necessary information and educate the customers as to services/products available as a result.
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
Teller/Cashier
The Bank of Tescott
02.2016 - 04.2025
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Accounts Payable Staff
The Bank of Tescott
01.2020 - 05.2021
01.2020 - 02.2021
- On the Lincoln Finch Theater Board
01.2019 - 12.2019
- Participated in and completed the Lincoln County Leadership Program
Office Assistant
Walker Products/Elevator
01.2012 - 07.2019
- Probed and weighed trucks
- Punched buckets
- Filled out forms on computer
- Cleaned office
- Customer interaction
Volunteer
The Pregnancy Service Center
04.2015 - 02.2016
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Sales Associate
Sam's Club
08.2014 - 02.2016
- Started in the produce department in August of 2014
- Moved up to promotional sales representative role in the cell phone department for major carriers including Verizon, Sprint, AT&T and US Cellular in February 2015.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Farm Hand
Walker Family Farms
06.2012 - 09.2012
- Assisted in the construction or repair of fences, barns, sheds, or other infrastructure necessary for successful farm operation.
- Operated various farm machinery including tractors and grain cart for efficient land cultivation and crop production.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
Education
High School -
Springcreek Christian Academy
06.2014
CNA course -
Salina Area Technical College
01.2014
Skills
- Customer service
- Work ethic
- Quick to ask questions
- File management
- Data entry
- Office management
- Technical support
- Documentation and reporting
Hobbies and Interests
- Power point presentation making
- Cooking
- Hunting
- Fishing
- Camping
- Picture taking
- Assisting with picture taking at weddings
- Watching movies
- Making collages and memory books
- Journaling
- Spending time with nieces, nephew and family
Timeline
Loan Operations Specialist
The Bank of Tescott
07.2024 - 04.2025
CSR
The Bank of Tescott
04.2022 - 04.2025
Accounts Payable Staff
The Bank of Tescott
01.2020 - 05.2021
01.2020 - 02.2021
01.2019 - 12.2019
Teller/Cashier
The Bank of Tescott
02.2016 - 04.2025
Volunteer
The Pregnancy Service Center
04.2015 - 02.2016
Sales Associate
Sam's Club
08.2014 - 02.2016
Farm Hand
Walker Family Farms
06.2012 - 09.2012
Office Assistant
Walker Products/Elevator
01.2012 - 07.2019
High School -
Springcreek Christian Academy
CNA course -
Salina Area Technical College
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