Summary
Work History
Education
Skills
Timeline
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Erica Reinhardt

Tulsa,OK

Summary

I’m Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Retail Sales Associate

Ross Dress for Less
Owasso, Oklahoma
07.2021 - 09.2021
  • Organized displays to attract customers and promote sales.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Inspected purchased items for defects before handing them over to customers.
  • Processed returned merchandise according to company policies.
  • Stocked shelves with merchandise according to company standards.
  • Provided product information and answered customer questions.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Handled customer complaints in a professional manner.
  • Greeted customers upon entering the store and provided assistance.
  • Assisted customers with finding the right product for their needs.

Sales Associate

Tulsa cannabis company
Tulsa, Oklahoma
04.2021 - 06.2021
  • Handled customer complaints in a professional manner.
  • Developed promotional strategies to increase sales volume.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Provided accurate information about products, prices and services.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed trusting relationships with customers by making personal connections.
  • Collected payments and provided accurate change.

Education

GED -

Yucca Valley High School
Twentynine Palms, CA
07-2024

Skills

  • Order Processing
  • Regulatory Compliance
  • Display Setup
  • Customer Service
  • Money Handling
  • Merchandise Display
  • Independent judgement
  • Teamwork
  • Customer Needs Assessment
  • Positive and professional
  • Transaction Processing
  • Store Opening and Closing
  • Customer Assistance
  • Phone Etiquette
  • Retail Sales
  • Store maintenance
  • Professional Appearance
  • Returns and exchanges
  • Retail Store Operations
  • Customer Engagement
  • Problem-Solving
  • Flexible Schedule
  • Cash Register Operation
  • Product Knowledge
  • Cash Handling

Timeline

Retail Sales Associate

Ross Dress for Less
07.2021 - 09.2021

Sales Associate

Tulsa cannabis company
04.2021 - 06.2021

GED -

Yucca Valley High School

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Erica Reinhardt