Erica Reistad
Woodbury,MN
Summary
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport. Articulate, energetic and results-oriented. Has 10+ years in customer service & managing case loads as a Licensed Social Worker.
Overview
6
6
years of professional experience
Work History
Cashier/In-Store Shopper
Whole Foods Market
Woodbury, MN
06.2020 - Current
- Maintain current knowledge of store promotions and highlight sales to customers.
- Perform cash, card and check transactions to complete customer purchases.
- Learn duties for various positions and provide backup at key times.
- Participate in team-building activities to enhance working relationships.
- Serve customers and help to create a positive experience for the customer.
Case Manager
National Marrow Donor Program
Minneapolis, MN
10.2017 - 08.2019
- Independently coordinated bone marrow and peripheral stem cell collection along with cord blood unit shipments for transplant centers located in the United States and internationally.
- Managed a caseload of 25 to 35 collections daily.
- Assisted transplant centers in the search process in order for them to provide their patients with the best HLA match.
- Maintained knowledge of HLA matching along with diseases treated through transplantation of bone marrow, peripheral stem cell and cord blood units.
- Provided on-call coverage to the Case Management Department on a rotating basis.
- Participated in group projects to improve the efficiency of the Case Management Department.
Social Work Care Manager
St. Joseph's Hospital
St. Paul, MN
09.2015 - 10.2017
- Worked efficiently in an interdisciplinary team analyzing patient's needs on a daily basis along with balancing the business needs of the hospital.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Referred families to shelters, legal resources and educational programs.
- Developed and maintained courteous and effective working relationships.
- Documented professionally in medical records.
- Communicated proficiently through phone, email, fax, or in person.
- Participated in project work that examines current work standards and how they correlate with the business needs of the hospital.
Education
Bachelor of Arts - Social Work
Augustana College
Sioux Falls, SD05.2003
Skills
- Courteous with Strong Service Mindset
- Compassionate
- Reliable and Responsible
- Adaptable and Flexible
- Relationship Building
- Creative Thinking
- Multidisciplinary Team Collaboration
- Upbeat and Positive Personality
- Cultural Awareness and Sensitivity
License
Licensed Social Worker in the State of Minnesota
Timeline
Cashier/In-Store Shopper
Whole Foods Market
06.2020 - Current
Case Manager
National Marrow Donor Program
10.2017 - 08.2019
Social Work Care Manager
St. Joseph's Hospital
09.2015 - 10.2017
Bachelor of Arts - Social Work
Augustana College
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