Erica Reyes
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Member Service Representative
UHealth Solutions
04.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Security Officer
Palamerican Security
06.2020 - 04.2023
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Education
Associate of Science - Criminal Justice
Northern Essex Community College
Haverhill, MA05.2024
High School Diploma -
Lawrence High School
Lawrence, MA06.2018
Skills
- Issue Resolution
- Escalation Handling
- Customer Support
- Goal Setting
- Training and Development
- Threat Management
- Emergency Management
- Electronic Surveillance
- Document Management
- Personnel Screening
- Crisis Intervention Training
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Member Service Representative
UHealth Solutions
04.2022 - Current
Security Officer
Palamerican Security
06.2020 - 04.2023
Associate of Science - Criminal Justice
Northern Essex Community College
High School Diploma -
Lawrence High School
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