Erica Reyes
Pensacola,FL
Summary
Professional with extensive experience in team development and coaching within the restaurant industry. Expertise in training, supporting, and managing large teams, driving operational success and fostering strong workplace culture.
Overview
5
5
years of professional experience
Work History
Support Manager
Texas Roadhouse
Athens, AL
06.2026 - Current
- Managed operations and provided support to a newly opened restaurant, maintaining daily standards and business performance.
- Supported leadership in overseeing back-of-house operations, ensuring smooth execution of daily service
- Coach and developed team members through hands-on leadership and performance
- Assist with staffing, scheduling, and labor management based on business needs
- Monitor food quality, safety, service standards, and overall operational execution
- Help identify operational challenges and work with management team to implement effective solutions
- Built strong working relationships with team members and leadership while adapting to the needs of a new location
Corporate Trainer
Texas Roadhouse
Milton, FL
01.2022 - Current
- Trained and developed new and existing team members on company standards, operational procedures, and food safety.
- Supported the opening and training of new Texas Roadhouse locations, helping teams become operationally ready before opening
- Provide hands-on coaching, feedback, and guidance to employees across multiple positions
- Adapt training methods to different learning styles and experience levels to ensure successful performance
- Demonstrate company performance and procedure standards in every aspect
- Collaborate with different manager teams to identify performance gaps and develop employees through targeted coaching
- Help establish strong team cultures by promoting communication, accountability, teamwork, and employee engagement
Kitchen Manager / Service Manager
Texas Roadhouse
Various Locations
01.2024 - 05.2026
- Progressed from Host (2019) to various positions including Corporate Trainer (2022) and Salary Kitchen Manager (2024)
- Manage and Support a team of approximately 175 employees
- Create schedules for 75 employees based on labor expectations, business needs, and cash-flow projections
- Conduct weekly inventory of 400+ items
- Support FOH team as Service Manager when necessary
- Partner with Local Store Marketer on community outreach and promotional initiatives
- Coordinate large-scale catering and community events
Education
High School Diploma -
Artesia High School
Artesia, NMSkills
- Operational efficiency
- Inventory management
- Operational oversight
- Team development
- Employee coaching
- Vendor relations
- Time management
- Multitasking
- Dispute management
Accomplishments
- Contributed to $2M in sales growth through strengthening operational efficiency
- Helped reduce team turnover by over 100% in 2 years
- Improved Food Cost and Labor by 4%
- Awarded Kitchen Manager of the Period 8 times in the span of 1 Yr
- 50% reduction in guest wait times through improved kitchen processes and team efficiency
Timeline
Support Manager
Texas Roadhouse
06.2026 - Current
Kitchen Manager / Service Manager
Texas Roadhouse
01.2024 - 05.2026
Corporate Trainer
Texas Roadhouse
01.2022 - Current
High School Diploma -
Artesia High School