Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lacey Worley

Lacey Worley

Ardmore,OK

Summary

Dynamic Support Manager with a proven track record at Citizens Bank & Trust, excelling in operational efficiency and customer service. Cultivated strong client relationships and fostered a culture of continuous learning, enhancing team performance. Expertise in cash handling and account management, ensuring high-quality service and satisfaction.

Overview

2025
2025
years of professional experience

Work History

Support Manager

Citizens Bank & Trust
  • Managed daily operations to ensure smooth functioning of the support department.
  • Monitored employee and customer interactions to assess quality of service.
  • Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Opened accounts including Checking , Savings, IRA’s, Safe Deposit Box and HSA’s.

Branch Manager

Citizens Bank & Trust

Balanced cash drawer daily and resolved any discrepancies.

Made deposits and payments.

Made cash withdrawals and cashed checks.

Teller

Citizens Bank & Trust
09.2013 - 05.2024

Balanced cash drawer daily and resolved any discrepancies.

Made deposits and payments.

Made cash withdrawals and cashed checks

Teller

BancFirst
09.2009 - 09.2013

Balanced cash drawer daily and resolved any discrepancies.

Made deposits and payments.

Made cash withdrawals and cashed checks.

Teller

Chase Bank
03.2007 - 03.2009
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Education

Sociology

Murray State College
Ardmore, OK
05.2006

Diploma -

Lone Grove High School
Lone Grove, OK
05.2003

Skills

  • Cash handling
  • Account management
  • Customer service
  • Operational efficiency

Timeline

Teller

Citizens Bank & Trust
09.2013 - 05.2024

Teller

BancFirst
09.2009 - 09.2013

Teller

Chase Bank
03.2007 - 03.2009

Support Manager

Citizens Bank & Trust

Branch Manager

Citizens Bank & Trust

Sociology

Murray State College

Diploma -

Lone Grove High School
Lacey Worley