Erica Riddle
Pocatllo,ID
Summary
Dedicated Social Work student with experience supporting children and their families in a Child Advocacy Center. Skilled in helping guide parents/caregivers through mandatory reporting processes with suspected or disclosed abuse allegations, gathering important and detailed information, and helping provide families with ongoing needed services. Background in working with children and families that are survivors of abuse, maintaining confidentiality, and providing compassionate and empathetic support. Interested in child welfare and committed to helping improve the safety and well-being of children and families.
Overview
6
6
years of professional experience
Work History
Office Manager
Bright Tomorrows Child Advocacy Center
Pocatello, ID
11.2024 - Current
- Recovered $65,000 in unpaid claims by billing and following up on Crime Victims Compensation billing
- Helped parents through the child abuse reporting process, offering support and empathy through difficult situations
- Collected important client information to ensure we were providing them with all possible services
- Kept organized and confidential records of client information
- Created a "Heart Wall" project that help children feel supported; parents shared positive feedback about the impact it is making
Billing Specialist
Pocatello Childrens Clinic
Pocatello, ID
11.2019 - 11.2024
- Reduced past due accounts sent to collections by 50% in one year by setting up workable payment plans with patients
- Worked directly with patients to solve billing issues and improve payments
- Maintained accurate and organized records and handled all patient collection accounts
- Earned employee of the month 5 times for strong performance, having patience and understanding with clients and reliability
Education
Bachelor's Degree - Social Work
Idaho State University
Pocatello, ID05.2027
Skills
Career Interests: Child Welfare, Forensic Social Work, Counseling
Experience with: Children, Teens, Adults, and Survivors of Abuse
Accomplishments
Skills: Microsoft Office, Canva, Data Entry, Communication, Organization
Certifications: CPR
Timeline
Office Manager
Bright Tomorrows Child Advocacy Center
11.2024 - Current
Billing Specialist
Pocatello Childrens Clinic
11.2019 - 11.2024
Bachelor's Degree - Social Work
Idaho State University