DANIELLE OCHOA
Roundrock
Summary
Dynamic Human Resources Specialist with a proven track record at Tough Guys Plumbing, adept at compensation planning and employee training. Recognized for enhancing team collaboration and effectively managing budgets, I excel in fostering a positive workplace culture while ensuring compliance with labor legislation. Outgoing and dedicated, I thrive in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Human Resources Specialist
Tough Guys Plumbing
RoundRock
03.2017 - Current
- Prepare and review compensation and benefits packages
- Administer health and life insurance programs
- Implement training and development plans
- Plan quarterly and annual performance review sessions
- Inform employees about additional benefits they’re eligible
- Update employee records with new hire information and/or changes in employment status
- Maintain organizational charts and detailed job descriptions along with salary records
- Forecast hiring needs and ensure recruitment process runs smoothly
- Develop and implement HR policies throughout the organization
- Monitor budgets by department
- Process employees’ queries and respond in a timely manner
- Stay up-to-date and comply with changes in labor legislation
Customer Service Lead
HEB
Austin
10.2008 - 03.2017
- Processes customer transactions of goods and services
- Collects cash, check, or charge payment from customer and makes change for cash transactions
- Uses electronic scanner to record prices
- Weighs items, bags merchandise, and redeems food stamps and promotional coupons
- Monitors and manages potential front-end shrink
- Performs Customer Service Assistant duties frequently
Education
Bachelor's - Architectural Engineering
Texas A&M
Austin, Online/ Austin Acc Campus05.2026
Bachelor's - Business Management
Ashford Univeristy
online12.2013
High school or equivalent - honors student
Georgetown High School
Georgetown05.2006
Skills
- Maintenance and Repair
- Customer service
- Budget monitoring
- Team collaboration
- Compensation planning
- Communication skills
- Employee training
- Flexible work arrangements
- Negotiation
- Active Listening
- Team Player
- Ability to Multitask
- Outgoing and Friendly
Timeline
Human Resources Specialist
Tough Guys Plumbing
03.2017 - Current
Customer Service Lead
HEB
10.2008 - 03.2017
Bachelor's - Architectural Engineering
Texas A&M
Bachelor's - Business Management
Ashford Univeristy
High school or equivalent - honors student
Georgetown High School