Erica Robbson
Sacramento,CA
Summary
Highly motivated professional with experience providing exceptional customer service in a healthcare setting and call center setting. Proven history of successfully managing patient accounts, resolving issues, and promoting patient satisfaction. Expert in utilizing interpersonal skills to build relationships and foster trust with patients. Exceptional ability to manage multiple tasks and adapt quickly to changing situations. Highly skilled in providing exceptional customer service to customers via phone taking outbound calls. Exceptional ability to manage dead lines. Highly skilled customer support and service. Exceptional ability to meet deadlines.
Overview
2027
2027
years of professional experience
Work History
Caregiver
IHSS
Sacramento, CA
12.2020 - Current
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Coordinated medical appointments, errands, and social events.
- Reported health changes and provided proper documentation to appropriate staff.
- Facilitated social activities for clients to maintain a sense of purpose and community.
- Transported client to doctor's office and essential errands.
HSS II
Sacramento County Department of Human Assistance
Sacramento
2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assist customers with outbound calls completing full intake process for CF/MA 6-7 intakes per day.
- Complete daily tasks, SAR 7, SOD task, MA projects (unwinding) and ES projects.
- Able to screen ES applications for CF.
- Explain in detail rules, regulations and requirements for CF/MA to each customer.
- Knowledge of policy and procedures for CF/MA.
- Complete inbound calls daily. Assistant customers with CF, MA, general questions, Medicare questions, issuing new BIC cards, reissuing CF stolen benefits.
Supervisor/Lead Patient Advocate
ElevatePFS
Sacramento, CA
09.2021 - 2024
- Initiated communication with patients to promote financial obligations and available financial assistance programs.
- Ensured compliance with HIPAA regulations when handling sensitive information related to patient records.
- Demonstrated strong organizational skills, including maintaining accurate records, scheduling appointments, and managing client files.
- Developed strategies for resolving disputes between patients and healthcare providers regarding medical bills or treatments.
- File Medi-Cal applications, follow-up with County offices to process Medi-Cal applications in a timely matter.
- Screen patients that are uninsured for linkage to Medi-Cal or other county programs.
- Assist Social worker and case managers with CCS applications, IHSS applications and assist with removing inmates hold for MA or complete full intake process for new applications for inmates.
- Managed a team of 7 individuals.
- Trained staff, completed daily, weekly, monthly and quarterly reviews.
- Completed presentations for new hires.
- Mentored, coached trained and disciplined staff as needed.
- Interviewed potential candidates.
- Problem solved difficult cases.
- Attended monthly meetings with hospital representatives, operational managers and division managers.
Education
High School Diploma - undefined
Laguna Creek High School
06.2011
Skills
- Proficient In Macs And PCs, Microsoft Word, PowerPoint, Outlook, Familiar With Excel
- Medicare Knowledge
- Benefits Verifications
- Reviewing Patient Information
- Large Caseloads
- Insurance Understanding
- Hospital Patient Screening
- Multi-Line Telephone Systems
- Caseload Management
- ECCP
- MEDS
- CalSaws
- SMART
- Covered Cal
- Hyland
- Hand budgets
- Teams
- Management
Timeline
Supervisor/Lead Patient Advocate
ElevatePFS
09.2021 - 2024
Caregiver
IHSS
12.2020 - Current
High School Diploma - undefined
Laguna Creek High School
HSS II
Sacramento County Department of Human Assistance
2024 - Current