Erica Robinson
Fredericksburg,VA
Summary
Effective Student committed to learning, developing skills in Cybersecurity, and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
02.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Hostess
Bravo! Cucina Italiana
01.2022 - 01.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Style Team Member
Target
03.2023 - 10.2023
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Maximized overall store performance with excellent time-management abilities, prioritizing tasks as necessary.
- Achieved high levels of customer satisfaction with efficient problem-solving skills during returns and exchanges.
- Improved visual merchandising standards by creating compelling displays that showcased current trends and styles.
- Collaborated with team members to execute successful store events and promotions.
Customer Service Cashier
Walmart
05.2021 - 02.2023
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
Education
Bachelor of Computer Science - Cybersecurity
Old Dominion University
Norfolk, VA05.2025
High School Diploma -
Colonial Forge High School
Stafford, VA06.2021
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Access Control
- Effective Multitasking
- Quick Learner
- Detail-orientated
Certification
- DCJS Training - March 2024
hobies
At-home Nail Technician
Timeline
Security Officer
Allied Universal Security Services
02.2024 - Current
Style Team Member
Target
03.2023 - 10.2023
Hostess
Bravo! Cucina Italiana
01.2022 - 01.2024
Customer Service Cashier
Walmart
05.2021 - 02.2023
Bachelor of Computer Science - Cybersecurity
Old Dominion University
High School Diploma -
Colonial Forge High School
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