Erica Rodriguez
Pomona,CA
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
14
14
years of professional experience
Work History
Area Human Resources Manager
Nordstrom
01.2022 - Current
- Maintained human resources regulatory compliance with local, state and federal laws.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Streamlined HR processes for increased efficiency, automating routine tasks and minimizing paperwork.
- Processed employee claims involving performance issues and harassment.
- Championed corporate social responsibility programs, strengthening company's reputation and community involvement.
- Liaised between multiple business divisions to improve communications.
- Offered counsel and guidance on employee relations issues and interpreted company policies, procedures and guidelines to encourage consistency.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Currently support 1,200 employees over multiple business units, including our Flagship store.
Beauty Department Manager
Nordstrom
12.2015 - 01.2022
- Managed difficult or delicate customer/employee interactions with politeness and professionalism, reaching resolutions promptly and according to store policies.
- Manage selling cost to ensure profitability with the Brands/Department
- Strategically partner with vendors to plan and execute large scale event to maximize on customer experience.
- Recruit talent to ensure we are building a bench for future leaders.
- Promote talent to the market and in the company.
- Ranked among top sales performers, averaging over $18million sales annually.
- Support a team of 101 employee to deliver strong results.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Interim Store Manager
Nordstrom
08.2020 - 10.2020
- Rolled out new company initiatives with operations being the focus
- Partnered with Regional team to execute a new customer experience launching Price
- Communicate and roll out new management structure within the store
- Manage and execute the launch of new inbound process with logistics
- Manage expenses to ensure maximize business operational performance
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Interim Store Manager
Nordstrom
09.2017 - 09.2017
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Department Manager POV/Petites/Encore
Nordstrom Brea
11.2013 - 12.2015
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Partnered with Buyers to ensure correct product assortment for our store
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Managed a combination of Departments and teams on Multiple Levels of the Store.
Assistant Department Manager POV/Narrative
Nordstrom
05.2013 - 11.2013
- Communicated with managers of other departments to maintain transparency through merging of Departments.
- Worked with Regional manager to ensure we have the appropriate product mic for our store.
- Kept employee workloads fair and balanced to achieve objectives while maintaining strong team moral.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Department Manager Savvy/TBD
Nordstrom
11.2010 - 05.2013
- Worked actively with manager to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
Sales Associate
Nordstrom
08.2010 - 11.2010
- Organized product and assist in merchandizing to to drive continuous sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved Quarterly Pacesetter 3 times
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Education
Associate of Science - Biology
Citrus College
Glendora, CA04.2019
Skills
- Recruitment and Training
- Strategic Mindset
- Manages Complexity
- Team Building and Motivation
- Business Acumen
- Willingness to Learn
- Legal Compliance
- Career Development
- Workforce improvements
- Cross-Functional Collaboration
- Performance Management Systems
- Employee Surveys
- Diversity and Inclusion
- Employee Retention
Timeline
Area Human Resources Manager
Nordstrom
01.2022 - Current
Interim Store Manager
Nordstrom
08.2020 - 10.2020
Interim Store Manager
Nordstrom
09.2017 - 09.2017
Beauty Department Manager
Nordstrom
12.2015 - 01.2022
Department Manager POV/Petites/Encore
Nordstrom Brea
11.2013 - 12.2015
Assistant Department Manager POV/Narrative
Nordstrom
05.2013 - 11.2013
Assistant Department Manager Savvy/TBD
Nordstrom
11.2010 - 05.2013
Sales Associate
Nordstrom
08.2010 - 11.2010
Associate of Science - Biology
Citrus College
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