Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ERICA ROLLE

Pompano Beach,Florida

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Student-focused Substitute Teacher accomplished in managing classrooms and delivering lessons. Careful about following teachers' plans and maintaining discipline. Offers great computer skills and solid understanding of classroom technology. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cashier position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic with proven leadership talents and relationship-building skills gained over the years. Proficient in operating registers, processing payments and maintaining store security. Highly organized, responsible and resourceful. Trustworthy and dedicated years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Friendly cashier with energetic and helpful demeanor. Adept at operating cash registers and assisting customers throughout checkout process. Successful working in fast-paced and crowded retail environment. Care-focused Phlebotomist bringing 6 months background in laboratory settings. Accomplished at easing patient anxieties and hitting veins on first attempts. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Substitute

Kelly Education Services
06.2022 - Current
  • Over 5 years of following classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.
  • Improved student comprehension by tailoring teaching methods to individual learning styles.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Increased overall class participation by fostering a positive and inclusive learning environment.

Golf Attendant

City of Pompano Beach
09.2016 - Current
  • Over 7 years of keeping golf course equipment stored properly and reported maintenance needs.
  • Maintained golf cart fleet with regular upkeep to fluids and parts replacements.
  • Handled clerical and cashier work inside clubhouse to assist players.
  • Partnered with golf shop, cart staff and ranger to maintain smooth golf games.
  • Greeted golf course guests and shared information on course conditions, rules and gameplay.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.

Student Teaching Intern

Millennium Middle School
08.2024 - 12.2024
  • Evaluated student progress through formative and summative assessments, providing constructive feedback for improvement.
  • Managed classroom behavior effectively, establishing clear expectations and consistent consequences for all students.
  • Developed positive relationships with students, fostering a supportive learning environment that encouraged academic success.
  • Enhanced student comprehension by incorporating diverse instructional strategies and multimedia resources.
  • Maintained composed, professional demeanor in classroom situations.
  • Implemented differentiated instruction to accommodate diverse learning styles and needs, ensuring every student''s growth.
  • Distributed tests, papers and homework assignments to students.

Substitute Teacher

Broward Schools
09.2017 - 06.2022
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Customer Service/ Front-End Cashier

Lowe's
02.2015 - 09.2016
  • Greeted customers and responded to requests for information.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Approached every question or concern with calm and level-headed approach.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Set up new sales displays each week with fresh merchandise.
  • Processed refunds and exchanges in accordance with company policy.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Lifted up to 25-45 pounds at once.

Customer Service Representative/ Driver

Auto-Part International
05.2011 - 07.2013
  • Over 2 years of maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Delivered prompt service to prioritize customer needs.

Special Needs Counselor

YMCA
10.2007 - 07.2009
  • Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
  • Offered guidance and advice to help cultivate self-esteem and community involvement.
  • Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
  • Conducted assessments to determine progress and performance and report findings to relevant authorities.

Education

Bachelor of Science - Mathematics

Broward College
Fort Lauderdale, FL

Phlebotomy/EKG Certification -

Florida Medical Training Institute
07.2013

Associate Degree in Mathematics -

Broward College
12.2012

Skills

  • Excellent organizational, planning and time management abilities
  • Self-directed
  • Work well under pressure in fast paced environments
  • Confident decision maker and team player
  • Learns task easily Quick learner/ Ability to follow verbal and written instructions
  • Middle School Education
  • Special Education
  • Student Tutoring
  • Lecturing and Teaching
  • Classroom Management
  • Retail Sales Customer Service
  • Credit Card Payment Processing
  • Microsoft PowerPoint
  • Microsoft Teams

Certification

  • CPR/AED Certification

Timeline

Student Teaching Intern

Millennium Middle School
08.2024 - 12.2024

Substitute

Kelly Education Services
06.2022 - Current

Substitute Teacher

Broward Schools
09.2017 - 06.2022

Golf Attendant

City of Pompano Beach
09.2016 - Current

Customer Service/ Front-End Cashier

Lowe's
02.2015 - 09.2016

Customer Service Representative/ Driver

Auto-Part International
05.2011 - 07.2013

Special Needs Counselor

YMCA
10.2007 - 07.2009

Phlebotomy/EKG Certification -

Florida Medical Training Institute

Associate Degree in Mathematics -

Broward College

Bachelor of Science - Mathematics

Broward College
ERICA ROLLE