Sydney Mason

As a substitute, my main position has been to assist as an administrative front office helper.

The duties I have within this position include:

• Assisting with the intake process of visitors within the school through our AIPHONE system
• Facilitating the check-in process of visitor parents, students who need assistance re-entering the school, and parents who are checking students out via our Kiosk
• Promptly attending to the various needs of students and parents while providing unbeatable and hospitable customer service skills in-person, via email, and telephone
• Answering telephone calls and providing callers with accurate, necessary, and timely information whilst also verifying/transferring them to the appropriate parties within the school
• Assisting with office tasks, lunch duties, and any other various tasks within the school that need to be handled. This includes organizational tasks, copying and printing, assisting with indoor and outdoor lunch duties, hall monitoring, locating students, and helping with various miscellaneous projects and all other needs

In-classroom duties include:

• Accurately recording attendance
• Assisting students with their academic needs and answering their questions to the best of my knowledge with the information provided by teacher lesson plans
• Ensuring the teacher lesson plans and activities are followed and accurately represented to the students
• Guiding students and helping them with any classroom tasks while facilitating and maintaining a cohesive, collaborative, and open learning environment.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Managed classroom behavior effectively, ensuring a safe and respectful atmosphere for all students.

• Greeting customers and ensuring they have a memorable and welcoming experience
• Efficiently and politely communicating with clients to fulfill their wants and needs
• Restocking the sales floor with all necessary inventory
• Collaborating with team members to create displays to attract clientele
• Working efficiently and effectively with various different team members
• Diffusing and resolving any issues that may be presented regarding customers
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

• Developed professional skills through hands-on experiences, including time management and effective communication.
• Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Assisted colleagues in their tasks when needed, fostering a supportive work environment.
• Sorted and organized files, spreadsheets, and reports.
• Collected, arranged, and input information into database system.
• Collaborated with my supervisor while observing and interacting with 12-14 aged students in a one-on-one environment to foster open and honest communication
• Observed student-counselor interactions to expand my real-world knowledge and experience

• Fostered a positive coaching environment by addressing player concerns promptly and providing constructive feedback.
• Improved player skills through individualized coaching, tailored to their strengths and weaknesses.
• Collaborated with fellow coaches to develop comprehensive coaching strategies and share best practices for continuous improvement.
• Expanded athlete skillsets by introducing advanced drills and exercises designed to challenge players both mentally and physically.
• Evaluated player performance through regular progress assessments, providing actionable feedback to facilitate growth and improvement over the course of the season.
• Improved athlete physical conditioning with tailored training programs focused on strength, agility, and endurance.
• Served as a positive role model by exhibiting exemplary personal conduct both on and off the court while encouraging players to do the same.
• Fostered a positive team environment by promoting sportsmanship, teamwork, and mutual respect among players.
• Created positive and encouraging environment to motivate athletes to give best efforts.
• Worked individually with players when struggling to enhancer confidence and strengthen court skills.
• Provided guidance and mentorship to volleyball athletes to help reach full potential.
• Monitored and evaluated performance of athletes to identify weaknesses and provide feedback for further improvement.
• Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Sorted and organized files, spreadsheets, and reports.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
• Analyzed problems and worked with teams to develop solutions.
• Participated in workshops and presentations related to projects to gain knowledge.
• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
• Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
• Completed research, compiled data, updated spreadsheets, and produced timely reports.
• Prepared project presentations and reports to assist senior staff.
• Collaborated with senior management on new initiatives to build confidence.
• Provided project progress updates and proposed solutions to issues.
• Conducted research for pertaining to implementing a workplace psychological model, leading to well-informed decisions and successful outcomes.
• Facilitated successful completion of projects from concept to launch ending with a successful final presentation of ideas and concepts for a workplace psychological model.
• Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
• Conducted extensive research for startup company projects.
• Collected, arranged, and input information into database system.
• Gathered, organized and input information into digital database.
• Generated reports detailing findings and recommendations.