Summary

Overview

Work History

Skills

Property Management Platforms

Languages

Timeline

ERICA ROSA

CLIFTON,NJ

Summary

Dynamic Property Manager and Office Administrator with a strong focus on improving tenant relations and streamlining property operations. Expertise in budgeting, compliance, and team collaboration to ensure high occupancy rates and satisfaction across residential and commercial properties.

Overview

years of professional experience

Work History

Property Manager – Residential / Commercial

JP Management Group

Hackensack, NJ

08.2025 - Current

Manage daily operations of residential and commercial properties, ensuring efficient building performance and tenant satisfaction.
Coordinate leasing activities, lease signings, move-ins, move-outs, inspections, and tenant relations.
Supervise maintenance operations, vendors, and work orders to ensure timely property upkeep and compliance.
Handle tenant concerns, lease enforcement, and resolve issues professionally and efficiently.
Prepared operational reports, budgets, and financial records to track and support occupancy goals.

Property Manager

Rosa Parks Senior Aptes / Madison Apt

Paterson, NJ

04.2023 - 12.2024

Oversaw daily operations for senior and residential housing communities with multiple units and buildings.
Managed resident accounts, collections, and payment plans, ensuring timely resolution of delinquent accounts and legal tracking for violations.
Conducted lease signings, resident orientations, move-ins, move-outs, and property inspections.
Completed HUD, LIHTC, ACC, and PBV annual/interim recertifications in compliance with regulations.
Prepared REAC inspections, property reports, bank deposits, budgets, and financial documentation.
Maintained high occupancy levels by enhancing resident retention strategies, coordinating leasing efforts, and efficiently managing unit turnover.
Facilitated daily communication with residents, maintenance staff, and vendors to promptly resolve concerns and uphold property standards.

Assistant Property Manager

Martin De Porres Village/Seniors

Paterson, NJ

09.2018 - 05.2023

Assisted in managing daily operations of senior residential housing communities.
Maintained resident files, processed rent adjustments, and resolved income discrepancies and subsidy issues to enhance financial accuracy and resident satisfaction.
Coordinated maintenance requests, inspections, and monitored completion of work orders.
Assisted with recertifications, compliance procedures, leasing activities, and tenant documentation.
Addressed resident concerns and processed payments, supporting occupancy goals and improving tenant retention.
Monitored compliance requirements, conducted inspections, and addressed property violations to uphold regulatory standards and ensure community safety.

Property Manager / Office Manager

Greenhill Management

Brooklyn, NY

05.2007 - 07.2018

Managed office operations and residential property management activities across multiple properties to ensure smooth functioning and tenant satisfaction.
Supervised staff, assigned daily responsibilities, monitored performance, and coordinated office operations.
Resolved tenant disputes, lease violations, evictions, and grievance hearings while maintaining positive resident relations.
Maintained resident accounts, collections, payment records, and prepared daily bank deposits and financial reports.
Coordinated maintenance staff and vendors, conducted inspections, and ensured prompt resolution of building violations to uphold safety and compliance.
Maintained accurate resident documentation and ensured compliance with housing policies and procedures.

Office Administrator Manager / Licensed Expediter

Manhattan Plumbing Co.

New York, NY

02.2002 - 05.2008

Coordinated permit applications, inspections, and approvals with New York City agencies as a Licensed Expediter.
Maintained communication with contractors, architects, engineers, and municipal departments to ensure project compliance and timely processing of permits.
Prepared and submitted documentation related to plumbing permits, violations, and code requirements.
Tracked project timelines and ensured all permits and filings met regulatory deadlines.
Managed daily office operations for busy plumbing and construction company, ensuring efficient workflow and effective administrative support.
Supervised office staff, scheduled appointments, and handled customer service inquiries professionally and efficiently.
Managed accounts payable/receivable, invoices, payroll support, and company records.
Developed organized filing and recordkeeping systems, enhancing office productivity and expediting document retrieval.