Paisley Dean
Greensboro,USA
Summary
Proven leader and adept Consumer Analyst with a track record of driving consumer-centric initiatives at UnitedHealth Group. Excelled in leveraging critical thinking and advanced MS Project skills to enhance team productivity and stakeholder collaboration. Achieved a 100% occupancy rate through strategic community engagement, underscoring a commitment to operational excellence and adaptability.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Consumer Analyst, Team Lead, Consumer Centric Leadership Experience (CCLE)
UnitedHealth Group
Minnetonka, USA
06.2023 - Current
- Collaborated on short-term projects and with stakeholders across different lines of business and departments
- Led a team of six in claim research to gather a source of truth for advocates, leadership, and product
- Completed CCLE Program training, gaining expertise in consumer-centric and human-centered design, agile methodologies, emotional intelligence, psychological safety, conflict resolution, team building, and diversity and inclusion
Business Process Analyst, Business Consumer-Centric
UnitedHealthcare
Remote
01.2023 - 06.2023
- Audited 127 Spire Cases to provide valuable feedback to Provider Call Advocates and their coaches
- Supported quality review assignments and internal inspection audits following department procedures
Business Process Analyst Intern, Business Consumer-Centric
UnitedHealthcare
Remote
06.2022 - 08.2022
- Collaborated with colleagues and team leaders to foster transparency and adequate distribution of protected information
- Facilitated daily group discussions focused on reducing plastic waste throughout UHC’s locations
Leasing Consultant
B.Hom Student Living
Greensboro, USA
04.2021 - 05.2022
- Delivered consistent customer service, managing leasing operations for a 458-resident community
- Supervised a team of five to plan and execute community engagement events, maintaining a 100% occupancy rate through effective strategies and documentation
Education
Bachelor of Science - Business Administration, Information Technology
The University of North Carolina
Greensboro, NC12.2022
Associate of Arts - Business Administration
Guilford Technical Community College
Greensboro, NC12.2020
Skills
- Risk assessments
- Workflow documentation
- Operational auditing
- MS Project
- Access
- Word
- Excel
- PowerPoint
- SharePoint
- Visio
- Google Suites
- Teams
- Miro
- CSP Facets
- ISET
- ICUE
- UNET
- COSMOS
- KANBAN
- Nexidia Analytics
- Critical Thinking
- Adaptability
- Effective Communication
- Stakeholder Collaboration
Certification
- Six Sigma White Belt, 08/24
- ICAgile Certified Professional (ICP-ACC), 01/24
- Global Collaboration Certificate (X-Culture), 12/21
Timeline
Consumer Analyst, Team Lead, Consumer Centric Leadership Experience (CCLE)
UnitedHealth Group
06.2023 - Current
Business Process Analyst, Business Consumer-Centric
UnitedHealthcare
01.2023 - 06.2023
Business Process Analyst Intern, Business Consumer-Centric
UnitedHealthcare
06.2022 - 08.2022
Leasing Consultant
B.Hom Student Living
04.2021 - 05.2022
Bachelor of Science - Business Administration, Information Technology
The University of North Carolina
Associate of Arts - Business Administration
Guilford Technical Community College
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