Erica Ross
Houston
Summary
Skilled in coordinating healthcare services and managing admissions processes, with a focus on enhancing community engagement and wellness initiatives. Acts as a primary liaison for families, ensuring effective communication and collaboration with school personnel. Proficient in electronic health records management and implementing health-related policies.
Overview
19
19
years of professional experience
Work History
HEALTHCARE COORDINATOR & ADMISSIONS DIRECTOR
St. Ambrose Catholic School
Houston
01.2021 - Current
- Coordinated student healthcare services and maintained health records per state and school regulations.
- Served as primary liaison between families and school personnel for student healthcare needs.
- Managed admissions processes including tours, consultations, application reviews, and onboarding.
- Developed marketing and recruitment initiatives to enhance enrollment and community engagement.
- Organized outreach events, open houses, and partnerships to promote school's mission and programs.
- Collaborated with administration, faculty, and families to support student success and retention.
- Provided leadership in crisis management and health-related policy implementation.
FAMILY CAREGIVER
Home
Houston
01.2019 - 01.2021
- Took a planned career pause to provide full-time care and support for family needs.
- Maintained professional development and continued engagement in healthcare and educational communities.
- Developed strong organizational, communication, time-management, and advocacy skills while coordinating family, educational, and healthcare responsibilities.
HEALTHCARE SERVICES MANAGER
Brookdale Senior Living
Houston
01.2014 - 01.2019
- Managed therapy and healthcare service coordination for senior living residents.
- Developed and maintained referral relationships with physicians, hospitals, home health agencies, and rehabilitation providers.
- Coordinated resident care plans with interdisciplinary teams to improve outcomes and quality of life.
- Monitored compliance with Medicare guidelines and organizational standards.
- Assisted with business development, census growth, and community outreach initiatives.
- Trained staff regarding documentation, resident services, and regulatory compliance.
OUTPATIENT COORDINATOR
Brookdale Senior Living
Houston
01.2012 - 01.2014
- Coordinated outpatient rehabilitation and home health therapy services.
- Scheduled evaluations, treatments, and physician communications.
- Supported therapy program development and resident wellness initiatives.
- Ensured compliance with clinical documentation requirements.
PHYSICAL THERAPIST ASSISTANT
Brookdale Senior Living
Houston
05.2008 - 01.2012
- Implemented physical therapy treatment plans under the supervision of licensed physical therapists.
- Provided therapeutic exercise, gait training, balance activities, and patient education.
- Documented patient progress and communicated outcomes to the rehabilitation team.
- Assisted residents in improving mobility, independence, and functional performance.
REHABILITATION MANAGER
Functional Pathways
Norfolk
05.2007 - 05.2008
- Coordinated therapy services across outpatient and skilled nursing settings, ensuring seamless patient transitions and continuity of care.
- Facilitated staff recruitment, training, and quality improvement initiatives, contributing to enhanced team competency and service quality.
- Led startup and management of rehabilitation services in continuing care retirement community, enhancing resident care options.
Education
ASSOCIATES IN APPLIED SCIENCE -
Trident Technical College
North Charleston, SC05-2001
Skills
- Care coordination
- Clinical documentation
- Health records management
- Patient intake procedures
- Geriatric rehabilitation
- Medical record expertise
- Team collaboration
- Verbal communication
- Web development
- Content creation
- Graphic design
Volunteer Experience
- Assisted with event planning activities by coordinating logistics associated with recruiting volunteers for specific tasks or assignments.
- Volunteer with Special Olympics as a Unified Partner in Houston's Golf Tournament.
- Active member of parish Altar Society.
Languages
English
Timeline
HEALTHCARE COORDINATOR & ADMISSIONS DIRECTOR
St. Ambrose Catholic School
01.2021 - Current
FAMILY CAREGIVER
Home
01.2019 - 01.2021
HEALTHCARE SERVICES MANAGER
Brookdale Senior Living
01.2014 - 01.2019
OUTPATIENT COORDINATOR
Brookdale Senior Living
01.2012 - 01.2014
PHYSICAL THERAPIST ASSISTANT
Brookdale Senior Living
05.2008 - 01.2012
REHABILITATION MANAGER
Functional Pathways
05.2007 - 05.2008
ASSOCIATES IN APPLIED SCIENCE -
Trident Technical College