Madison McCoy
Owingsville,KY
Summary
Innovative problem solver with leadership and management experience. Delivered creative solutions in collaborative environments while focusing on staff and customer service. Committed to fostering organizational growth through community engagement and skill development.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Social Services Director/Admissions Coordinator
Menifee Meadows
Frenchburg, Kentucky
06.2024 - 08.2026
- Admissions and Orientation:
- Welcomed new residents, explained facility services, and facilitated adjustment to new environment.
- Discharge and transfer planning: Coordinated transfers to hospitals or other facilities and arranged discharges. Help arrange rehabilitation, home health services, assisted living, or other appropriate care.
- Care planning: Participate in interdisciplinary care plan meetings to develop individualized plans that address residents’ needs and preferences.
- Provided support to residents and families during transitions.
- Protect residents’ dignity, privacy, independence, and right to make choices.
- Communicated with family members, addressed concerns, and resolved conflicts effectively.
- Insurance and financial resources: Start pre authorizations for long term and short term care stays. Help patients and families understand available assistance and connect them with appropriate agencies.
- Documentation: Maintained accurate records of assessments, family meetings, referrals, and discharge plans to ensure continuity of care.
Business Development Director
Ridgeway Nursing
03.2023 - 06.2024
- Coordinated marketing events and community outreach initiatives to enhance facility visibility.
- Managed insurance authorizations and verified coverage and benefits for patient admissions.
- Executed marketing initiatives to enhance community engagement and facility visibility.
- Collaborated with acute care and supporting facilities to optimize patient census capacity.
- Facilitated insurance authorizations to ensure admission eligibility. Verified coverage and benefits for admitting patients.
Patient Services Coordinator
St. Claire HealthCare
09.2022 - 02.2023
- Oversaw two departments with a diverse staff of over 20. Handled hiring, scheduling, and payroll.
- Created data and spreadsheets to streamline staff recruitment and improve retention.
- Facilitated team-building activities to enhance collaboration among staff.
- Organized team meetings to encourage participation and facilitate growth opportunities.
Nursing Administration Admin. Assistant
St. Claire HealthCare
05.2021 - 09.2022
- Collaborated with auditing unit to address specific concerns and ensure compliance with Joint Commission requirements.
- Coordinated scheduling and payroll tasks to support operational efficiency. Education on both API and ADP.
- Managed excel spreadsheets to effectively communicate nursing and quality data.
- Modified responsibilities to address workload challenges during the COVID-19 pandemic.
- Facilitated positive patient experiences by adapting to evolving patient and family needs.
Human Resources Assistant
St. Claire HealthCare
08.2019 - 05.2021
- Managed various HR tasks such as hiring for new employment. Worked closely with the community for recruitment.
- Organized employee and business records to safeguard staff privacy. Served on multiple planning committees for business and community based events.
- Supported healthcare employee onboarding and new hire paperwork.
- Maintained confidential personnel files and HR records.
- Coordinated interview appointments with hiring managers and candidates.
Health Unit Coordinator
St. Claire HealthCare
07.2018 - 08.2019
- Coordinated safe patient discharges, ensuring timely transitions and continuity of care.
- Assisted nursing units in planning shift changes and nurse-to-patient ratios, enhancing quality of care and safety.
- Excelled in patient satisfaction through effective customer service, tailored communication, and professional phone etiquette.
Environmental Services Assistant
St. Claire HealthCare
08.2017 - 07.2018
- Maintained cleanliness of patient-specific areas for health and safety.
- Served and documented patient intake and outtake according to dietary requirements.
- Directed shift transitions to optimize staff allocation based on demand.
Education
High School Diploma -
West Carter High School
Olive Hill, KY 05.2012 - 05.2016
Skills
- Medicaid authorizations
- Insurance verification
- Discharge planning
- Care coordination
- Resident assessment
- Patient flow optimization
- Patient advocacy
- Quality assurance
- Community outreach
- Client needs assessments
- Team leadership
- Clear communication
- Conflict resolution
- Organizational skills
- Multitasking
- Cultural sensitivity
- Teamwork
Timeline
Social Services Director/Admissions Coordinator
Menifee Meadows
06.2024 - 08.2026
Business Development Director
Ridgeway Nursing
03.2023 - 06.2024
Patient Services Coordinator
St. Claire HealthCare
09.2022 - 02.2023
Nursing Administration Admin. Assistant
St. Claire HealthCare
05.2021 - 09.2022
Human Resources Assistant
St. Claire HealthCare
08.2019 - 05.2021
Health Unit Coordinator
St. Claire HealthCare
07.2018 - 08.2019
Environmental Services Assistant
St. Claire HealthCare
08.2017 - 07.2018
High School Diploma -
West Carter High School
05.2012 - 05.2016