Erica Rudder
The Bronx,NY
Summary
Dynamic Customer Service Representative with a proven track record at United Cerebral Palsy Of New York City, excelling in customer relations and account management. Skilled in Microsoft Excel and adept at staff training, I significantly enhanced customer satisfaction through effective problem-solving and team collaboration. Expert in leveraging sales expertise to meet and exceed service delivery goals.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
United Cerebral Palsy Of New York City
175 Lawrence Avenue
09.2010 - 09.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Arts - Fashion Design And Marketing
Berkeley College
New York, NY07.2010
High School Diploma -
Brooklyn School For Music & Theater
Brooklyn, NY06.2010
Skills
- Customer Relations
- Staff Training
- Account Management
- Sales Expertise
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English
Limited Working
Timeline
Customer Service Representative
United Cerebral Palsy Of New York City
09.2010 - 09.2011
Bachelor of Arts - Fashion Design And Marketing
Berkeley College
High School Diploma -
Brooklyn School For Music & Theater