ERICA RUIZ
Wixom,USA
Summary
Dynamic professional with over 10 years of experience in customer-centric environments. Skilled in communication and problem-solving, effectively managing multiple priorities to achieve consistent results. Proven ability to learn new systems quickly and contribute to team success across operations, customer support, and administrative functions.
Overview
12
12
years of professional experience
Work History
Bartender
HMS Host
Grand Rapids, MI
04.2022 - 12.2023
- Delivered prompt, attentive service in a fast-paced environment
- Processed cash and POS transactions accurately and efficiently
- Resolved customer concerns professionally
- Supported daily operations through teamwork and communication
Bartender
Hamburger Mary's
Grand Rapids, Michigan
02.2021 - 12.2021
- Delivered exceptional customer service in high-volume environment
- Processed orders, payments, and guest requests efficiently
- Developed strong customer relationships through effective communication and professionalism
Bartender/Events Captain
Mercy Bar and Dining
Minneapolis, MN
02.2018 - 08.2019
- Supported customers with service requests and issue resolution to enhance satisfaction and efficiency
- Facilitated team performance and ensured smooth house operations for optimal event execution
- Mixed cocktails and crafted beverages for diverse clientele
- Provided excellent customer service in a fast-paced environment.
- Maintained cleanliness and organization of bar area and equipment.
Lead Bartender
Medina Golf & Country Club
Hamel, MN
09.2017 - 02.2018
- Trained team members on workflow service expectations and guest interactions to enhance service quality
- Managed multiple priorities to maintain organized operations and timely service
- Supported daily service operations, ensuring high standards of customer care
Catering Bartender
Levy at Wrigley Field
Chicago, IL
05.2017 - 09.2017
- Provided exceptional customer service at catered events, enhancing guest experiences
- Responded swiftly to changing event demands and operational needs, ensuring seamless service
- Collaborated with team members to coordinate event logistics, facilitating efficient execution
Bartender
Adamus at the Silversmith Hotel
Chicago, IL
03.2017 - 09.2017
- Managed service requests to enhance guest satisfaction
- Delivered polished service to create memorable guest experiences
Bartender
Aramark at Soldier Field
Chicago, IL
08.2016 - 09.2017
- Served a large volume of customers efficiently in a high energy environment
- Ensured accuracy in transactions, orders, and customer interactions, enhancing service reliability
Server/ Bartender
Tilted Kilt
Schaumburg, IL
10.2014 - 01.2017
- Built lasting customer relationships through consistent, dependable service
- Managed high volumes of transactions and addressed customer needs efficiently
- Supported team success by adapting to changing demands and communicating effectively
Bartender
Beer on Clark
Chicago, IL
10.2015 - 08.2016
- Delivered fast, accurate service in busy customer-facing environment
- Supported day-to-day operations with strong focus on customer satisfaction
Server
Ranalli's
Chicago, IL
06.2014 - 10.2014
- Delivered friendly and efficient service to guests during peak dining hours, enhancing guest satisfaction
- Operated POS terminals for order input, bill splitting, and total calculations, ensuring accurate transactions
Host/ Server/ Bartender/ Trainer
Tilted Kilt
Joliet, IL
01.2012 - 06.2014
- Trained new servers on menu knowledge and customer service skills to enhance guest experiences
- Cultivated relationships with regular customers to increase loyalty and encourage repeat visits
- Managed POS terminals to efficiently input orders, split bills, and calculate totals
Education
Associate of Arts - General
Joliet Junior College
Joliet, IL05-2013
Skills
- Customer service
- Communication
- Phone etiquette
- Client relations
- Administrative support
- Data entry
- Cash handling
- Attention to detail
- Problem solving
- Multitasking
- Microsoft Word
- Microsoft PowerPoint
- Engaging personality
- Highly reliable
- Fast learner
- Fast-paced adaptability
- Organizational efficiency
- High energy
- ServSafe Certification
- Basset Certification
- POS systems expertise
Accomplishments
- Promoted to Trainer
- Received 100% on Secret Shops
- Received guests compliments through corporate
References
- Todd Stuart, F&B Manager, HMS Host, (616) 239-7050
- Araceli Martinez, Manager, Hamburger Mary's, (616) 560-2011
- Jace Westeen, General Manager, Mercy Bar and Dining, (713) 287-0310
- Dan Newkirk, Bar Manager, Mercy Bar and Dining, (612) 385-9666
- Helen O'Malley, Event Manager, Mercy Bar and Dining, (952) 465-6314
- John Ostlund, Food and Beverage Manager, Medina Golf & Country Club, (612) 437-9135
- Israel Browder, Director of Food and Beverage, Silversmith Hotel, (312) 372-7696
- Melanie Kamme, Director of Operations, Levy/Aramark, (631) 379-2888
- Mia Miller, Catering Manager, Levy, (773) 975-3741
- Adam Perry, Premium Suites Manager, Aramark, (312) 295-7353
- Spencer Renn, Warehouse Manager, Aramark, (920) 740-5817
- Vinnie Gopalakrishnan, General Manager, Tilted Kilt, (847) 833-7520
Timeline
Bartender
HMS Host
04.2022 - 12.2023
Bartender
Hamburger Mary's
02.2021 - 12.2021
Bartender/Events Captain
Mercy Bar and Dining
02.2018 - 08.2019
Lead Bartender
Medina Golf & Country Club
09.2017 - 02.2018
Catering Bartender
Levy at Wrigley Field
05.2017 - 09.2017
Bartender
Adamus at the Silversmith Hotel
03.2017 - 09.2017
Bartender
Aramark at Soldier Field
08.2016 - 09.2017
Bartender
Beer on Clark
10.2015 - 08.2016
Server/ Bartender
Tilted Kilt
10.2014 - 01.2017
Server
Ranalli's
06.2014 - 10.2014
Host/ Server/ Bartender/ Trainer
Tilted Kilt
01.2012 - 06.2014
Associate of Arts - General
Joliet Junior College