Erica Sain
Bolivar,TN
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Meta
Boston, Massachusetts
02.2020 - 09.2024
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Pharmacy Clerk/Aide
Whiteville Community Pharmacy
Whiteville, TN
01.2017 - 06.2020
- Work diligently with customers, answered phones & assisted in ensuring customer prescription was filled. Managed supplies & stock. Greeted customer & checked out their prescription. Recorded drugs delivered to the pharmacy & stored incoming merchandise.
Assistant Store Manager
Dollar General
Bolivar, TN
02.2016 - 03.2020
- Responsible for assisting the store manager in overseeing the daily operations of the store
- Supervising employees, handling customer complaints, and ensuring that the store is running smoothly
- Responsible for opening and closing the store, as well as counting the store’s money at the end of the day.
Quality Technician
KilGORE FLares
Toone, TN
04.2001 - 01.2016
- As a quality inspector I inspected final assembly, sub-assembly, and installation of parts, assemblies, systems, and equipment for workmanship, fit, alignment, and conformance with type design drawings, specifications, documents, and quality standards
- Performed audit/ surveillance of all manufacturing and quality assurance processes, according to specifications, process, and procedures.
Education
Computer Operations -
Tennessee Technology Center At Whiteville
Whiteville, TN08-2000
high school diploma -
bolivar central high school
05.1999
Skills
- People skills
- Computer skills
- Multi-tasking skills
- Problem solving skills
- Communication skills
- Detail oriented
Timeline
Customer Service Representative
Meta
02.2020 - 09.2024
Pharmacy Clerk/Aide
Whiteville Community Pharmacy
01.2017 - 06.2020
Assistant Store Manager
Dollar General
02.2016 - 03.2020
Quality Technician
KilGORE FLares
04.2001 - 01.2016
Computer Operations -
Tennessee Technology Center At Whiteville
high school diploma -
bolivar central high school