Erica Salter
Stonecrest,GA
Summary
Dedicated Hospitality Professional with extensive experience in high-volume dining environments, including The Iron Skillet. Proven track record in enhancing guest relations and consistently increasing check size through strategic upselling. While demonstrating exceptional communication and multitasking skills, safe food handling and maintaining compliance with health standards must always remain priority. My passion for culinary excellence will be a great addition to the team.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lounge Server/Bottle Server
Blue Lagoon Bar and Bistro
Atlanta, GA
05.2020 - 09.2023
- Managed high-volume workloads during peak hours while maintaining a positive attitude and professional demeanor.
- Kept tables clean and ready for next guests.
- Streamlined order processing by effectively communicating with bartenders regarding drink orders.
- Demonstrated knowledge of various wines, spirits, and beers to provide recommendations tailored to individual preferences.
- Ensured compliance with all health code requirements by maintaining proper sanitation practices throughout the lounge area.
- Prepared and delivered cocktails, wine and liquor.
- Boosted sales through upselling menu items and promoting daily specials.
- Served drinks, appetizers and meals to guests in Buckhead.
- POS Efficiency
Lead Food Server
The Iron Skillet
Atlanta,Ga
02.2018 - 07.2022
- Coordinated with kitchen staff to streamline order delivery and enhance customer satisfaction.
- Implemented process improvements, reducing wait times and increasing table turnover rates.
- Resolved customer complaints professionally and efficiently, ensuring repeat business and positive reviews.
- Maintained up-to-date knowledge of menu items, allergens, and dietary restrictions to accommodate diverse customer needs.
- High Volume 10-21 table sections on average.
- POS Proficiency
- Sidework Duties
Food Server
Los Arcos Mexican Restaurant
Stone Mountain, GA
01.2018 - 03.2020
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to ensure timely and accurate order preparation.
- Trained new servers on restaurant policies, menu offerings, and customer service standards.
- Managed multiple tables efficiently during peak hours, maintaining high service quality.
- Salsa Cycling
- Proactive Prep
- Pre-Bussing, Sidework
- Extensive menu knowledge
- POS Efficiency
Team Leader/Restaurant Server
IHOP
Stone Mountain, GA
08.2010 - 04.2015
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained team members on efficient service techniques and menu knowledge.
- Implemented workflow improvements to enhance guest satisfaction and operational efficiency using Service Success Steps.
- Coordinated shift schedules to optimize staffing levels during peak hours.
- Resolved customer complaints promptly, reinforcing positive dining experiences.
- Rapid Greeting
- Server Banking
- POS proficiency
Education
Associate of Science - Medical Technology
Northcoast Medical Training Academy
Kent, OH09-2009
Skills
- Strong communication skills
- Efficient multitasking
- Exceptional customer service
- Safe food handling
- Cash handling expertise
- Guest relations
- Order accuracy
- Basic mixology
- Cultural sensitivity
- Table bussing
- Table setting proficiency
- Food and beverage pairing
- Serving drinks
- Item upselling
- Professional appearance
Certification
Bartending License
Safeserv Certification for Food and Alcohol
Timeline
Lounge Server/Bottle Server
Blue Lagoon Bar and Bistro
05.2020 - 09.2023
Lead Food Server
The Iron Skillet
02.2018 - 07.2022
Food Server
Los Arcos Mexican Restaurant
01.2018 - 03.2020
Team Leader/Restaurant Server
IHOP
08.2010 - 04.2015
Associate of Science - Medical Technology
Northcoast Medical Training Academy