Shantae Johnson
Toronto,Canada
Summary
Highly motivated individual with a proactive approach, exceptional organizational skills, and a relentless drive for success in all assigned tasks. Demonstrates consistent professionalism, achieving success with minimal supervision. Natural team leader who seeks innovative ways to enhance business operations while ensuring staff and colleague satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Bottle Server/Restaurant Server
Lavelle
05.2023 - Current
- Ensured customer satisfaction when working corporation events and VIP sections/ dinners
- Built strong relationships with returning clientele, fostering loyalty and positive word-of-mouth referrals.
- Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service during peak hours or special events.
- Maintained a clean and organized table area for optimal customer satisfaction.
- Mastered menu knowledge, allowing for accurate order-taking and speedy service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Contributed to team success by cross-training in various roles such as bartender or hostess when needed.
Bartender/ Server
The Shore Club
10.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Served high customer volumes during special events, nights, and weekends.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Supervisor/Bartender/Server
Wyndance Private Golf Club, Clublink
06.2020 - 09.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Responsible for training of new staff members to the Clublink standards
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Performed cleaning tasks and breakdown of the events
- Proficient in using the Squirrel POS System
- Demonstrated ability to interact with customers in a friendly and professional manner
- Served food and beverages promptly with focused attention to customer needs.
Education
Ontario College Degree - Fitness Health and Promotion
Seneca College
King City, ON04.2021
High School Diploma -
Pine Ridge Secondary
06.2017
Skills
- Strong communication skills
- Exceptional customer service
- Highly adaptable and resilient
- Multitasking Abilities
- Adaptable and flexible
- Professional appearance
- Self-Motivated
- Cleanliness standards
- Extensive POS Systems Experience
- Restaurant Serving Skills
- Wine/ Cocktail Knowledge
- Billing and Payment Processing
Certification
- Smart Serve
- First Aid CPR
References
References available upon request
Timeline
Head Bottle Server/Restaurant Server
Lavelle
05.2023 - Current
Bartender/ Server
The Shore Club
10.2022 - 02.2023
Supervisor/Bartender/Server
Wyndance Private Golf Club, Clublink
06.2020 - 09.2022
High School Diploma -
Pine Ridge Secondary
Ontario College Degree - Fitness Health and Promotion
Seneca College
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