Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erica Sandoval

Farmington

Summary

Dynamic and dedicated professional with extensive experience in customer service at Northern Edge Navajo Casino. Proven ability in cash handling and problem resolution, consistently enhancing customer satisfaction. Recognized for strong work ethic and attention to detail, effectively managing high-volume transactions while maintaining accuracy and professionalism.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cashier Host

Northern Edge Navajo Casino
10.2023 - Current
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Check In Service Associate

San Juan Regional Medical Center
08.2023 - Current
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Transported patients within the hospital for discharges and appointments.

Cafe Associate

Sams Club
06.2022 - 06.2023
  • Maintained clean and presentable cafe by wiping, sanitizing, and replenishing supplies frequently to support workflow efficiency and employee job tasks.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Checked proper temperature of food to maintain food safety standards and reduce illness.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Operated point-of-sales system and securely handled cash and credit card payments to drive business profitability.

Sales Associate

Walmart
08.2018 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Cashier

Giant Gas Station
08.2018 - 09.2019
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy

Education

High School Diploma

Charlie Y. Brown
Bloomfield, NM
05-2015

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Time management skills
  • Cash register systems
  • Product restocking
  • Payment processing
  • Refunds and exchanges
  • Attention to detail

Certification

Food Handlers, Alcohol and beverage


Timeline

Cashier Host

Northern Edge Navajo Casino
10.2023 - Current

Check In Service Associate

San Juan Regional Medical Center
08.2023 - Current

Cafe Associate

Sams Club
06.2022 - 06.2023

Sales Associate

Walmart
08.2018 - 05.2022

Cashier

Giant Gas Station
08.2018 - 09.2019

High School Diploma

Charlie Y. Brown

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