Jacolyn McElligott
Porterville Steakhouse
Albuquerque,NM
23
years of professional experience
Dedicated professional with extensive experience in customer service and operational management. Known for strong leadership, empathy, and integrity, committed to enhancing customer satisfaction and driving team collaboration.
Work History
Cashier Host
7 Years- Assisted customers in completing transactions through effective use of point-of-sale systems.
- Supported customers with menu selections and provided excellent service.
- Maintained cleanliness and organization of checkout area.
- Processed cash, credit, and debit transactions accurately.
- Collaborated with team members to ensure smooth restaurant operations.
- Responded to customer questions and complaints promptly and effectively.
- Guided new staff on efficient register operation and customer service practices.
Owner Restaurants
50 Years 1 Month- Assisted in developing operational plans to enhance service delivery and elevate customer satisfaction.
- Supported daily operations to improve productivity and meet industry standards.
- Aided in applying financial management techniques to maximize budget allocation and control expenses.
- Helped establish vendor partnerships to secure beneficial contracts and streamline supply chain processes.
- Facilitated employee training on best practices to promote a culture of continuous improvement and teamwork.
- Analyzed market trends to inform product offerings and promotional strategies, driving sales growth.
- Established performance metrics to evaluate employee effectiveness and operational productivity.
- Enhanced customer engagement through tailored marketing initiatives, increasing brand loyalty and retention.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Education
High School Diploma
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Timeline
Cashier Host
Porterville Steakhouse
01.1992 - 01.1999Read More
Owner Restaurants
Tom Kane Owner
07.1976 - 1985Read More
Lindsay High Scool
High School Diploma
Read More