Erica San Miguel
Monticello,MN
Overview
2
2
Languages
9
9
years of professional experience
Work History
Manager
H&M Tree Service Inc
Corcoran, MN
04.2017 - Current
- Coordinated team scheduling and resource assignment to ensure seamless operations.
- Cultivated strong customer relationships, enhancing service satisfaction and driving repeat business.
- Followed customer service standards and handled customer concerns to maintain service quality.
- Provided support and direction during organizational change and crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Ensured compliance with industry regulations and company policies.
- Addressed customer complaints and issues promptly, preserving a positive brand image.
- Streamlined communication channels, improving information flow and decision-making speed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Some College (No Degree) - Business Administration
Argosy University
Golden Valley, MNSkills
- Customer relationship management
- Contract negotiation
- Problem solving
- Time management
- Strategic planning
- Marketing
- Lead generation
- Work prioritization
- Schedule preparation
- Customer service
- Verbal and written communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Manager
H&M Tree Service Inc
04.2017 - Current
Some College (No Degree) - Business Administration
Argosy University