Erica Sapp

• Administered flu shots and other vaccinations according to pharmacy regulations.
• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Operated pharmacy software to process prescriptions and manage patient records.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
• Assisted pharmacist in efficiently processing high volume of prescriptions while addressing customer inquiries.
• Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
• Verified and logged daily incoming drug inventories, resolving discrepancies to maintain accurate inventory records.
• Managed pharmacy inventory by tracking expiration dates and removing outdated medications to ensure compliance and safety.
• Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
• Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
• Assisted in training new employees on pharmacy procedures.
• Provided exceptional customer service, addressing patient questions and concerns with empathy.
• Supported pharmacy operations by answering phone calls and directing queries appropriately.
• Prepared compound medications under the supervision of a licensed pharmacist.
• Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.

• Resolved customer complaints and inquiries to enhance satisfaction levels.
• Handled cash and credit card payments and returned receipts, change and payment cards to customers.
• Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
• Coordinated scheduling and shifts for optimal staff coverage.
• Processed weekly cash office reconciliation.
• Performed Onboarding/Orientation Process

• Conduct quality meetings, communicate quality metrics within the department and escalate quality issues with management, technical staff, and other shifts.
• Developed cross-training matrix for machinery, identifying departmental cross-training needs.
• Follow and enforce all facility and department safety rules, including conducting safety walkthroughs and training of associates.
• Ensured completion of all start of shift, end of shift, job tickets, and pass-downs before product transfer.
• Supported operators by answering questions and demonstrating operational procedures.

• Managed operational controls for fresh, consumables, front end, and fuel station departments to enhance overall store performance.
• Led compliance initiatives as safety team leader, ensuring adherence to safety first program (OSHA), hazmat waste audits, DHEC, and Ecolab standards.
• Compliance Champion and Safety Team Leader ensuring all compliance standards were met and exceeded including Safety First Program (OSHA), hazmat waste audits , DHEC and Ecolab standards.
• Implemented Topstock Walmart's new stocking/inventory program to streamline inventory management.
• Scheduling and Labor planning for all departments.

• Managed day-to-day store operations, enhancing customer service, inventory management, and staff scheduling to improve overall efficiency.
• Resolved customer complaints by listening empathetically, documenting details, and providing tailored solutions to enhance customer satisfaction.
• Oversaw cash handling procedures and managed register operations efficiently.
• Supported daily store operations by organizing tasks and coordinating staff schedules.
• Coordinated store shift schedules to ensure appropriate staffing levels were maintained.
• Analyzed monthly sales and performance reports to inform operational planning and strategic decision-making.

Oversaw daily store operations, enhancing customer service, optimizing inventory management, and coordinating staff scheduling.

• Addressed customer complaints through active listening, documenting concerns, and providing effective resolutions.
• Collaborated with department managers to optimize store layout and organization.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Analyzed operational inefficiencies and implemented targeted solutions to improve workflow.
• Organized weekly meetings with department heads to review progress on key objectives.
• Ensured compliance with all safety regulations throughout the store premises.